2023 Release Notes

Release Date: December 29th, 2023

Fixed Issues

• An issue when using Offline Secure Release Printing with the workstation online causing the print job to sometimes be released from the Service Client instead of the client has been resolved. - PI-53584
• An issue when using Offline Secure Release Printing causing some released jobs to print out with an error page has been resolved. - PI-53897

Release Date: December 21st, 2023

New Features and Enhancements

• New Feature:Off-Network Cloud Printing (ONCP)

  Bundle: Advanced Security Bundle

  Benefiting Persona: IT admins and End Users

  Description:Off-Network Cloud Printing (ONCP) gives you zero on-premise infrastructure while continuing to allow anyone to print—no matter what network you’re on. It offers zero trust network authentication and better print availability, with printing handled and stored entirely on the cloud. Off-Network Cloud Printing continues to bridge the gap between network security and flexible user printing but relieves organizations of service client maintenance and oversight.

Fixed Issues

• An issue when using a badge to authenticate into a CPA, causing login times to take much longer than expected has been resolved. - PI-49835
• An issue when using a Linux OS driver, causing the Self-Service Portal to display "No Driver" even if a driver is installed and available has been resolved. - PI-52704

Release Date: December 15th, 2023

New Features and Enhancements

• New Feature:Scan To - Cloud Storage

  Bundle: Core

  Benefiting Persona: IT admins and End-users

  Description: Scan To Cloud Storage offers a consistent user interface for scanning documents, ensuring a unified experience regardless of the printer manufacturer. Moreover, from an administrative perspective, this feature enhances visibility into scanning activities, providing detailed insights into file scanning, including information on the users performing scans and the specific type of files being scanned. Current printer manufacturers supported are Fujifilm, HP, Konica Minolta, Lexmark, Ricoh, Sharp, Toshiba, and Xerox. CPA 2.0 is the only CPA that is supported. CPA 1.0 is not supported for this feature.

   

• New Feature:API Print Service

  Bundle: Output Management

  Benefiting Persona: IT Admins

  Description: The PrinterLogic API Print Service can give control back to print administrators using Epic or other LPD applications, allowing them to fully control their print environment. Doing so eliminates the need to install print queues on your source application altogether and allows moving to a driver-less print model, reducing the work required to maintain the print environment.

   

  There are two places you’ll need to configure settings for the API Print Service. In the PrinterLogic Admin Console and inside your source applications administrative settings.

Fixed Issues

• An issue when using Azure AD to provision users using either natural provisioning or provision on demand resulting in an error of "Expecting state 'Element'..Encountered 'Text" with name",namespace'" and no users getting provisioned or updated has been resolved. - PI-52941
• An issue when having Google Identity and one other IdP configured for end-users, when using the mobile app and Google as the login method, not allowing end users to sign in has been resolved. - PI-51247

Release Date: December 8th, 2023

Fixed Issues

• An issue when sending a print job on a Mac device using a secure release option, causing the prompt to release or hold the job to be displayed twice, has been resolved. - PI-51181
• An issue with extended HP CPA badge login times has been resolved. - PI-52125
• An issue with the Service Client not starting on Ubuntu 22.04.3 has been resolved. - PI-47520
• An issue with Direct Email Guest Printing holding jobs and not releasing them has been resolved. - PI-52278

Release Date: December 1st, 2023

Fixed Issues

• An issue when using Okta and attempting to sync a large group of users (1000+) causing an error to display and the sync to fail has been resolved. - PI-49958
• An issue causing SNMP Service to not work correctly when using SNMPv3 with a printer that does not have a Context Engine ID has been resolved. - PI-49289

Release Date: November 22nd, 2023

Fixed Issues

• An issue when in the Tree Structure, and right clicking on a Service Client object and then moving to another object, such as a folder and right clicking on it, causing the "New" option to be unavailable (grayed-out) has been resolved. - PI-51470

Release Date: November 17th, 2023

New Features and Enhancements

• Enhancement: Encryption of Off-Network print jobs with client public keys.
• Bundle: Output Management
• Benefiting Persona: IT admin, and end-users using Off-Network Printing.
• Description: Support added to utilize customer provided public and private keys for encrypting off-network print jobs.

• Enhancement: Added support for how many copies to print with the LPD, and Epic connectors.
• Bundle: Output Management
• Benefiting Persona: IT admin
• Description: Enhancement made to the LPD and Epic connector services to ensure the correct number of copies are printed based on what is indicated in the metadata received.

Fixed Issues

• An issue depending on the driver and document types, causing print job reports to not always recognize all printed pages when printing double sided or multiple pages has been resolved. - PI-52686
• An issue when using pull printing causing print jobs to no longer be available if an interruption occurred has been resolved. - PI-51942
• An issue when configuring SMTP or email printing, when sending a test email during the configuration, causing an error of "Unable to test SMTP connection" to be displayed even though the connection was successful, has been resolved. - PI-47520
• An issue when using the Mac OS, the first time logging into the client using an IdP, causing multiple browser tabs to open, has been resolved. - PI-47649
• An issue when using Direct Email Guest Printing, causing the job to be sent to the printer but not printed and then go back to the release portal and continue to be held, is caused by a specific setting in the Canon Generic Plus PCL6 driver. The particular setting is under the Device Settings section in the Printer's Properties. Under Other Settings, the "Spooling at Host" setting should be set to Disabled. - PI-52278
• An issue with global SNMP v3 settings, causing the CPA to fail to install, has been resolved. - PI-50596
• An issue when using the SNMP service, causing large amounts of CPU/RAM to be used has been resolved but still being monitored. - PI-49013.

Release Date: November 10th, 2023

New Features and Enhancements

• Feature: Scan To Email
  Description: Scan To Email is a new feature that offers a consistent user interface for scanning documents and having them sent to an email address. Scan To Email is the first of PrinterLogic's Scan To options to be released. Scan To Email is available as core functionality within PrinterLogic. More information can be found in the Scan To - Email topic. 
• Bundle: Core availability - Must be enabled by request. Contact PrinterLogic support or other representative to have it enabled.
• Benefiting Persona: IT admin, end-users
• Problem Solved: Ability to scan a document with an option to have the scan emailed to a specific recipient. Also provides tracking of scan activity in the Print Job Records report.
• Enhancement: New Data Type added to the Data Manager of Printer QR Code URLs .
• Bundle: Core availability
• Benefiting Persona: IT admin, and end-users using the PrinterLogic mobile app.
• Description: A new Data Type has been added to the Data Manager. This type, titled Printer QR Code URLs, is an export only option that will download all generic QR code URLs for printers found within your Tree View.
  The purpose of these QR codes is to be used with the mobile PrinterLogic App as a quick way to release held print jobs by scanning the code at the printer.
  These downloaded URLs can be used with a QR code generator of your choice to customize the code to include things like an image. For more information on PrinterLogic QR codes visit our QR Code Options topic.

Fixed Issues

• No fixes or other applicable updates at this time.

Release Date: November 3rd, 2023

Fixed Issues

• No fixes or other applicable updates at this time.

Release Date: October 27th, 2023

Fixed Issues

• An issue when using Azure IdP mapped attributes, and an attribute is updated in Azure, causing the change to not provision over has been resolved. - PI-51800
• An issue when using Azure AD and provisioning a user with badge mappings causing Azure to show a 500 error has been resolved. - PI-52232
• An issue causing a folder assignment for an admin user to not be removed from the admin if the folder was removed from the tree view first has been resolved.. - PI-48124
• An issue when using Role Based Access Control (RBAC), causing roles to not be able to be viewed, copied, edited, or deleted has been resolved. - PI-52258

Release Date: October 20th, 2023

Updated Feature

• A comprehensive overhaul of the Ricoh CPA was done to facilitate the integration of the guest login feature. Additionally, the installer has been redesigned to exclusively utilize API calls, eliminating the need for service mode settings.

Fixed Issues

• An issue when using Offline Secure Release Printing and sending a secure or pull print job to be held, causing the last page in the print job to be missing, and in some cases, when printing a PDF, causing the penultimate page to be missing has been resolved. - PI-52048
• An issue when using Ubuntu 22.04.3, causing the Service Client to not start, and the initd.log to say "zlib not available" has been resolved. - PI-51918
• An issue when running the Print Job Records report, and un-checking the "Include TCP/IP Printers" box to omit TCP/IP printers, allowing the printers to still show in the report has been resolved. - PI-46976
• An issue after a network change, such as unplugging an Ethernet cable and switching to Wi-Fi, causing the IdP token validation to not work as expected has been resolved. - PI-51159
• An issue when using Pull/Secure printing and using all available licenses: a prompt notifying you of being out of licenses with an option to disable licenses was not removing them when selected as designed. This issue is resolved. - PI-49161

Release Date: October 13th, 2023

Fixed Issues

• An issue causing some printers to not show lifetime page counts in the collected data displayed on the printers Status tab has been resolved. - PI-43154
• An issue when installing the CPA on some Ricoh printer models and then attempting to authenticate, causing the CPA to crash has been resolved. - PI-51489

Release Date: October 6th, 2023

Updates

• The Output Management service has underwent a rewrite from Python to Golang, focusing on bolstering stability and scalability. This strategic transition is poised to reinforce the reliability of our service, equipping it to adapt seamlessly to the evolving demands of our dynamic environment. It's important to note that this upgrade was exclusive to customers utilizing the PrinterLogic Output Management features. For any questions about this enhancement, please contact the PrinterLogic customer support team.

Fixed Issues

• An issue where the PrinterApps Log indicated that the CPA is "Adding badge reader configuration" even though "Enable badge scan authentication" is unchecked was an indicator that the system is checking for the activation of all settings. Work was completed to modify the wording to make the process more transparent. - PI-47539
• An issue causing disruptions to Off-Network Printing after a client version update has been resolved. - PI-51841
• An issue when setting SNMP v3 settings at a global level, displaying an error on a printer's Status tab in some fields of "Unable to connect," has been resolved. - PI-51907
• An issue when using an Off Network Printer and the Red Hat 8 Client, when sending a print job from a deployed printer, causing the job to get stuck in the CUPS queue and give a client error has been resolved. - PI-50719

Release Date: September 29th, 2023

Fixed Issues

• No fixes or other applicable updates at this time.

Release Date: September 22nd, 2023

Fixed Issues

• No fixes or other applicable updates at this time.

Release Date: September 15th, 2023

Fixed Issues

• No fixes or other applicable updates at this time.

Release Date: September 8th, 2023

Fixed Issues

• Made updates to the Edge Chromium browser extension for use with the latest Mac OS. - PI-51775
• An issue when attempting to create a new group in Quota Management, causing some customers to experience a 500 error and result in the group not being added has been resolved. - PI-51644
• An issue causing the Admin Console advanced search results to be cutoff when searching for Tree View objects has been resolved. - PI-51776
• An issue with Off-Network Printing causing secure print jobs to be reported as regular print jobs has been resolved. - PI-49004
• An issue with Off-Network Printing when using an IdP and RDS mode, causing a 400 error to be logged, has been resolved. - PI-49889
• An issue causing the Edge Browser Extension to become disabled after an automatic client update has been resolved. - PI-51254
• An issue when using a VDI environment causing the client to get caught in a loop and be unable to create a default key has been resolved. - PI-51574

Release Date: September 1st, 2023

Fixed Issues

• An issue with the About PrinterLogic page, under the Support & Training menu, not loading has been resolved. - PI-51494
• An issue with installing the Mac client via the Self-Service Portal has been resolved. PI-51061
• An issue with saving client settings and removing CPA credentials has been resolved. - PI-50657 / PI - 50625
• An issue with the search icon in the admin console not expanding the field has been resolved. - PI-50265
• An issue with the Chome OS extension not showing the Advanced Settings printing option has been resolved. - PI-48686
• An issue causing the Release button to not display in the mobile device web browser has been resolved. - PI-46954
• An issue with multiple printer deployments not respecting the default printer has been resolved. - PI-46135

Release Date: August 24th, 2023

Fixed Issues

• An issue causing Off-Network Printing to show the print job failed on the end user machine, show as printing in the SaaS Admin Console, and physically print continually on the printer has been resolved. - PI-50973
• An issue when using Okta IDP, causing users to not be found in Quota management when added via groups has been resolved. - PI-48439

Release Date: August 18th, 2023

Update

• Updated: Ricoh CPA 2.0 Installer
• Bundle: Security Bundle
• Benefiting Persona: IT admin
• Problem Solved: Updates made to the Ricoh CPA 2.0 installer to make installation more efficient.

Fixed Issues

• An issue causing the printer apps service to crash when no printers are assigned to the service client has been resolved. - PI-50969

Release Date: August 11th, 2023

New Feature

• Feature: Tree View expansion. Released August 15th, 2023

  Bundle: Core availability

  Benefiting Persona: IT admin

  Problem Solved: Allows tree view to expand to view folders and objects easier as sub-levels are opened.

  Description: Two options are now available to assist with easily viewing the Tree View. First, a slider bar is now at the bottom of the tree view. Second, you can drag and drop the line separating the tree view from the tabbed information horizontally. For more information, visit the Tree View Overview topic.

Fixed Issues

• An issue when using the Print Job Records report using the "Records" option and trying to filter with the printer name, computer name, or manager name fields, causing all fields to display options for department names only, has been resolved. - PI-49994

Release Date: August 4th, 2023

Fixed Issues

• An issue when migrating printers using the migration tool that contained special characters, specifically the ":" causing it to not remove the existing printer on the client has been resolved. - PI-51052
• An issue causing the Ricoh CPA with SSO enabled to not get a valid HTTP response then causing SSO to not function as expected has been resolved. - PI-49131
• An issue when limiting access to the Admin Console Tools menu using a custom role, causing the menu to not show if all boxes aren't checked has been resolved. - PI-48225

Release Date: July 28th, 2023

Fixed Issues

• An issue when updating the client in Tools > Settings > Client and saving the page, causing the CPA password to be removed from the default settings found in Tools > Settings > General, resulting in CPA installation failure if using default CPA settings has been resolved. - PI-50625
• An issue with the Ricoh CPA in SSO mode, when the printer goes into sleep mode, causing an error to be displayed instead of the normal printer login page when waking up the printer has been resolved. - PI-50500

Release Date: July 21st, 2023

Fixed Issues

• An issue when setting held print jobs to purge at a set time, causing the print jobs to not purge and continue to be displayed in the Release Portal and the print job release screen on the Mobile App has been resolved.- PI-46974
• An issue when in terminal server environments with the Show Client options in System Tray setting disabled, causing the icon to still show in the system tray was resolved. - PI-47286
• An issue with printers that were imported using the Microsoft Import tool, making it so if you changed the driver and then tried to delete the old driver, showing a message indicating that the driver is still associated with that printer and cannot be deleted has been resolved. - PI-47845

Release Date: July 14th, 2023

Fixed Issues

• An issue causing scheduled reports to not send if the report contains several printers (60+) with several print jobs (400+) has been resolved. - PI-47632
• An issue where the Windows Client was sending print job info with a blank user when checking quota has been resolved. - PI-50558
• An issue causing the change not to be recognized when changing between uppercase/lowercase letters in the SNMP community name on the Port tab of a printer object has been resolved. - PI-47932

Release Date: July 7th, 2023

Fixed Issues

• No fixed issues to report.

Release Date: June 30th, 2023

Fixed Issues

• An issue causing some users issues when logging in when using an IdP has been resolved. - PI-49159
• An issue causing the Release Portal to not show the release button when opened on a mobile devices web browser has been resolved. - PI-46954

Release Date: June 23rd, 2023

Fixed Issues

• An issue when printing from an iOS device to a pull printer, causing it to take 1-2 minutes for the print preview to be displayed and the print button to become available has been resolved. - PI-47443
• An issue when using Quota Management and using tracking of "price per page" with a cost template using European formats, causing an error to displayed indicating "one value must be higher than 0" even when all values are set above 0 has been resolved. - PI-47638
• An issue when using Red Hat Linux 8 and strictly Off-Network Printing with no other alternate printing options (attempt direct IP first/second), causing the print job to not be sent to the off-network printer has been resolved. - PI-48011
• A Security Vulnerability regarding Cookie returned in response body has been resolved. - OVE-20230524-0017 - Cookie returned in response body

Release Date: June 15th, 2023

Fixed Issues

• An issue when using a CSV or XML file to upload data using the Data Manager, not working correctly has been resolved. - PI-49774
• An issue when using Mac Client 25.1.0.635, and signing into the Self-Service Portal using IdP credentials resulting in an error of "Could not get security info. See log for details" has been resolved. - PI-49771
• An issue causing the Igel OS to not pass login information to the PrinterLogic Client has been resolved. - PI-49716
• An issue where the wrong port was being used, causing issues with LDP printers when using Quota Management has been resolved. - PI-48103

Release Date: June 12th, 2023

Updates

New Support:

PrinterLogic now offers support for Red Hat 8. You can find the new Red Hat 8 deployable client package in Tools Settings Client. The Client installation instructions are in the Install the Client on Red Hat topic. Red Hat 7 and 8 will share the same client version number.

New Setting:

• Tools > Portal Settings
  • Enable "Automatic Self-service Portal and Release Portal" Login

    By selecting this option, the Self-service Portal and Release Portal will automatically log in the user based on who the Client recognizes as logged into the machine. Conversely, if the option is deselected, users will be required to log in each time they want to access one of the portals. It is important to note that enabling this feature will prompt you to acknowledge a modal warning before proceeding. For existing customers, current behavior will be the same unless they disable this setting. For new customers, this setting will be disabled by default, with the option to enable it if desired. Additional information can be found in the Portal Settings topic.

    Enabling this feature grants an authenticated user with valid server credentials the ability to impersonate another user. This impersonation allows the user to view print jobs that are currently held, as well as prematurely release or redirect them to accessible printers within your organization. It is important to consider the risk of enabling this feature, as it introduces the possibility of unauthorized access and potential misuse of print jobs by the impersonator.

Fixed Issues

• An issue when using IP address printer deployments, causing some folders to not be displayed on iOS and Android devices has been resolved. - PI-48164
• An issue when running the Print Job Records report, when entering filter data in and running the report giving an error of "You are not logged in, or your session has expired" has been resolved. - PI-49723
• A security issue regarding Oauth Security bypass has been resolved - OVE-20230524-0016 - OAUTH security bypass
• A security issue regarding Insufficient Authorization Checks has been resolved. - OVE-20230524-0010 - Insufficient Authorization Checks
• A security issue regarding Known Vulnerability Components has been resolved. - OVE-20230524-0018 - Known vulnerable components in use

Release Date: June 9th, 2023

Fixed Issues

• An issue when using an IdP such as Azure, if the user was not logged into the IdP and then went to the Self-Service Portal to get a code to register a badge, when registering the badge at the printer, a placeholder was created in the admin console, that could not be deleted. This has been resolved. - PI-48957
• An issue causing Mac workstations to not show on the Workstations Report has been resolved. - PI-46264
• An issue to avoid removing deployed printers when the IdP server is unreachable or in a bad state has been resolved. - PI-39385
• A security issue regarding authentication bypass has been resolved - OVE-20230524-0001 - Authentication Bypass - PI-49184
• A security issue regarding SQL Injection has been resolved. - OVE-20230524-0002 - SQL Injection - PI-49185
• A security issue regarding Cross-Site Scripting has been resolved. - OVE-20230524-0003 - Cross Site Scripting - PI-49186
• A security issue regarding Weak password encryption/encoding has been resolved. - OVE-20230524-0007 - Weak password encryption/encoding in use - PI-49190
• A security issue regarding Insufficient CSRF protection has been resolved. - OVE-20230524-0008 - Insufficient CSRF protection - PI-49191
• A security issue regarding Arbitrary content inclusion via iframe has been resolved. - OVE-20230524-0012 - Arbitrary content inclusion via iframe - PI-49196
• A security issue regarding Remote Network Scanning (XSPA)/DoS has been resolved. - OVE-20230524-0013 - Remote Network Scanning (XSPA)/DoS - PI-49197

Release Date: June 2nd, 2023

Fixed Issues

• Our SaaS platform has implemented a number of security updates to ensure a robust defense against vulnerabilities. At Vasion, we prioritize security and have established a clear policy and process for addressing any potential vulnerabilities. To stay updated with application security updates and ongoing vulnerability resolutions, please refer to the Security topic. For detailed information about PrinterLogic's commitment to security and privacy, visit our Security and Privacy at PrinterLogic site. To learn more about Vasion's security certifications, visit the Vasion Trust Center site. Your safety and data protection are our utmost priority.
• An issue causing some users to be unable to login to the admin console when using an IdP has been resolved. - PI-49327

Release Date: May 25th, 2023

Fixed Issues

• Fixed an issue causing the Mac Client to not install correctly resulting in inability to install printers. - PI-48092
• Fixed an issue when using a Mac, causing a printer assigned via LPD to not print as expected. - PI-48103

Release Date: May 19th, 2023

Fixed Issues

• An issue causing SNMP to stop working in environments with a large number of printers (14,000+) has been resolved. - PI-44409

Release Date: May 12th, 2023

Fixed Issues

• An issue causing the Ricoh CPA to not be installed when using PrinterApps version 25.0.1214 has been resolved with PrinterApps version 25.0.1218. - PI-48343
• An issue when the Overview: B&W/Color report was generated that was causing the first graph to display a "No Results Found" error has been resolved. - PI-47311
• An issue when downloading a Print Job Records report, causing the "Job Type" column to be missing in the CSV file, has been resolved. - PI-47200

Release Date: May 5th, 2023

Fixed Issues

• An issue with the SNMP service not updating to reflect new IP addresses when changed in the Admin Console has been resolved. - PI-46410
• An issue with Quota Management causing an LDAP user to be incorrectly identified when IdP was disabled has been resolved. This allowed end-users to print to a secure printer when they were over their set quota. - PI-42942
• An issue causing a users print quota to not be displayed in the Self-service Portal has been resolved. - PI-46324
• An issue when using a Chromebook and signed in as "Guest" with Portal Security set using an IP address range causing no printers to be displayed has been resolved. - PI-46799
• An issue with the iOS app causing the QR button to not open the camera to scan a QR code has been resolved with latest app release. - PI-48299

Release Date: April 28th, 2023

Fixed Issues

• An issue for Toshiba CPA 2.0, when in SSO provider mode, the time out for the logged-in user is not working, causing a user to remain logged in on the device is resolved. - PI-48140
• An issue where if password requirement settings are changed from default or updated from current requirements, changes are not reflected or enforced if an end-user selects the "Lost Password" option on the sign-in screen, has been resolved. - PI-48045
• An issue with printer deployments inserted via Data Manager not showing correctly has been resolved. - PI-48185
• An issue with the Ricoh CPA being unable to install in printer apps version 25.0.124 has been resolved in version 25.0.1218. The printer apps version automatically updates in environments without special restrictions. - PI-48343

Release Date: April 21st, 2023

Fixed Issues

• An issue with European format "price per page" cost templates not recognizing values when using Quota Management is resolved. - PI-46985

Release Date: April 14th, 2023

Fixed Issues

• An issue when using an iOS device to print from Google apps (Docs, Sheets, Slides) that, after going through the print process, causes the Print option on the last page not to be visible is resolved. - PI-46985
• An issue when trying to release pull print jobs from an Android device, causing the job to appear to be processed, but then showing back up in the Release Portal without printing has been resolved. - PI-47181
• An issue when in environments using a single IdP, but have the multi-IdP flag enabled, causing pull and secure print jobs to not show for users has been resolved. - PI-47290

Release Date: April 7th, 2023

Fixed Issues

• An issue that was causing some customers to experience extreme increases in traffic during off hours, and would sometimes cause users to receive an error message about the client service being unavailable when they try to install a printer from the self-service portal has been resolved. - PI-47379
• An issue where non lower case home urls were causing off network jobs to fail with a 400 message has been resolved. - PI-47505
• An issue when performing a migration that was causing print mappings to not convert printers to Direct-IP has been resolved. - PI-43675

Release Date: March 31st, 2023

Fixed Issues

• An issue when using Ricoh printers with SSO enabled that when end users log in, it takes them back to the login screen as opposed to opening the CPA has been resolved. - PI-45724
• A change to improve the SNMP service functionality was released. The SNMP service now uses "agent-api.app.printercloud.com", (modified with your region ID) and will update automatically for SaaS customers who have not restricted Service Client updates. Customers who have restricted Service Client updates will continue to use the previous service. Reference the Allow List URLS for your region on our Requirements & Supported Environments page.

Release Date: March 24th, 2023

Fixed Issues

• An issue with the Internal Routing Service circle for ONP always showing red has been resolved. - PI-44673
• An issue with OM Plus print jobs not immediately printing when sent via SAP, Cerner, or using the LPR service has been resolved. - PI-46969

Release Date: March 17th, 2023

Fixed Issues

• An issue when using the Android Mobile App, causing Off-network printing to not function has been resolved. - PI-46281
• An issue when using LDAP and attempting to register a badge in the Badge Management screen causing the badge to not show as registered in the list has been resolved. - PI-45573
• An issue with scheduled reports only sending once when they are set to repeat daily been resolved. - PI-44938
• An issue when using Off-Network Printing with Direct IP Primary set, causing printing to a pull printer to time out and cause a delay has been resolved. - PI-46573
• An issue causing Off-Network Printing to not work If using the 25.1.0.625 Mac Client, has been resolved in the 25.1.0.627 Mac Client build. - PI-46948

Release Date: March 10th, 2023

Fixed Issues

• An issue that was allowing end-users to print to a secure printer when they were over their set quota has been resolved. - PI-42942
• An issue causing the Workstation report to show the incorrect OS for Windows 2019 Server and Windows 11 machines has been resolved. - PI-45378
• An issue when using Quota Management and the cost option for calculating usage, when entering a decimal or other symbol as a decimal representation causing the error of "The BW must be a number," and not allowing the continue option to be selected has been resolved. - PI-42824

Release Date: March 3rd, 2023

Fixed Issues

• An issue when releasing IPP print jobs with the iOS app, causing the release to fail or print out several pages of trash, has been resolved. - PI-44427
• An issue causing Portal Security to not function as expected on the mobile app has been resolved. - PI-45941
• An issue has been resolved when using the mobile app with a QR code release presenting a time stamp of GMT instead of local time. - PI-45273
• An issue when using an IP address range deployment with 192.168.128.XXX series in the range, causing printers to be deployed to all users instead of just those in that range has been resolved. - PI-45819
• An issue with some Ricoh printers, when using SSO, if the printer is in a sleep mode, touching the screen was causing the printer to show an error indicating it was not able to load "cpp-ui.app.printercloud.com." has been resolved - PI-45763
• An issue with the 25.1.0.620 Mac Client when right clicking on the icon in the top menu bar, causing the Login with IdP option to not be displayed has been resolved with Mac Client 25.1.0.625. - PI-46551

Release Date: February 24th, 2023

Fixed Issues

• An issue when scheduling reports in PDF format with more than one email recipient listed causing the report to not be generated has been resolved. - PI-46469

Release Date: February 17th, 2023

Fixed Issues

• An issue when scheduling reports using PDF as the format causing them to not generate has been resolved. - PI-32155
• An issue causing the IDP authentication app to not update correctly causing IDP logins to fail has been resolved. - PI-46048

Release Date: February 10th, 2023

New Feature

• Feature: Ability to purge all historical print job titles from the database.

  Bundle: Core availability

  Benefiting Persona: IT admin, Security teams

  Problem Solved: Due to potentially sensitive information in print job titles, You can remove titles to mitigate exposure.

  Description: On the Printing Settings Tab located at Tools Settings Printing, in the Print Jobs section, there is a setting to Include print job titles in reports. If this is enabled, print job titles are stored in the database for reporting purposes. If the option is not selected, then titles are not displayed in reports. The choice is now there to Purge all historical records of print job titles from the database if used in the past, and for security reasons, you no longer want them saved in the database.

Fixed Issues

• An issue when using the Android app, signing in using an IdP causing printers and print jobs to not be shown has been resolved. - PI-45940
• An issue causing SNMP alerts to not consistently send emails when a printer is in an error state has been resolved. - PI-45384
• An issue when using Google OIDC causing a user to get logged out after a set time, and the system is not able to auto-renew the login has been resolved. - PI-42790
• An issue when using Google IdP, causing users titles to not consistently show on the Print Job report has been resolved. - PI-42546

Release Date: February 3rd, 2023

Fixed Issues

• An issue when processing email attachments that require LibreOffice, causing some attachments to show an "Access denied" error was found to be caused by placing quotations in the path. Clarity was added to documentation and in the application to mitigate this mistake. - PI-37108
• An issue when using ONP with more than one Gateway assigned, causing print jobs to be printed through both gateways resulting in two print jobs being printed has been resolved. - PI-44843
• An issue when printing a large job using Off-Network Printing causing the internal routing service to time out causing an error to be displayed stating "the print job has failed" even though the print job is still printing successfully has been resolved. - PI-39938
• An issue when using Off-Network Printing with Direct IP set as primary method, causing an error to be shown of "Off Network Print Job Failed" even though the print job prints has been resolved. - PI-44129
• An issue when installing the Ricoh CPA 2.0, causing the CPA to display "Changing the settings has finished" but the printer did not automatically restart to finish the install has been resolved. - PI-45008
• An issue with IdP login failing when using an email (UPN) that contains an apostrophe has been resolved. - PI-44304
• An issue causing SNMP data to take longer than normal to update and display has been resolved. - PI-43978

Release Date: January 18th, 2023

Fixed Issues

• An issue with the Edge browser, when setting a home page causing it to not be respected after installing the client has been resolved. - PI-37505
• An issue causing the Chrome OS to not print to some Toshiba e-STUDIO printers has been resolved. - PI-35304
• An issue when using ONP printing to a pull printer without having a release printer installed causing the print job to fail has been resolved. - PI-44448
• An issue when Off-Network printing is enabled, causing you to be unable to print from a machine configured as a service client has been resolved. - PI-38915
• A reported issue that the PrinterLogic Client icon is not showing in the system tray when using Igel since Igel's latest release is caused by a configuration setting within Igel that requires enabling system tray icons at the system level. - PI-37006
• An issue causing portal security to not work when using an IP address range has been resolved. - PI-44939
• An issue when using the Auto deploy updates to item level targeting causing the client to not consistently update on the next check-in has been resolved. - PI-38631
• An issue when using Quota Management causing not all users attributes to be displayed on the quota usage screen has been resolved. - PI-44028
• An issue with large numbers of devices, causing the "Active Devices" list to time out and not populate has been resolved. - PI-35760
• An issue when using Windows OS, causing PrinterInstaller Client versions to show version other than what was actually installed has been resolved. Fix will require uninstall and reinstall of client. - PI-35351

Release Date: January 3rd, 2023

Updates

• Updated the User Experience on the Device Authorization screen to make it easier to find devices and to optimize performance when loading the page.

Fixed Issues

• An issue with the Kyocera CPA overusing memory causing login issues has been resolved. - PI-40672
• An issue when scheduling a report for the Print Job Records report causing it to send two emails instead of one has been resolved. - PI-37476
• An issue when using the RFIDeas Ethernet 241 for Simple Badge Release, causing the 241 device to periodically time out, requiring a reboot of the device to work again has been resolved. - PI-44264
• An issue when using Printer names with the "&" character causing issues with refreshing configurations and profile changes has been resolved. - PI-37851
• An issue when using printer names with special character "é" causing the printer to not install has been resolved. - PI-42034