Release Notes 2024

To review current known issues or bugs, please reference the General Known Issues section of this page.

  • SaaS
  • Client
  • Android App
  • iOS App

Release Date: July 26th, 2024

Fixes

  • An issue with scheduled reports not working for sub-folders has been resolved. PI-58821
  • An issue with Ricoh CPA 2 in SSO Provider mode breaking the log out button after a held job is released has been resolved. PI-57818
  • An issue with SNMP public/private key fields grayed out and not allowing the contents to be updated has been resolved. PI-59032

Release Date: July 19th, 2024

Fixes

  • An issue with some Azure groups not provisioning has been resolved. PI-58488 / PI-59185

Release Date: July 12th, 2024

Fixes

  • An issue with Toshiba printers reporting they are offline when color print jobs are sent from a Chromebook has been resolved. PI-58169
  • An issue with CPA installation errors on printers using an FQDN has been resolved. PI-56027

Release Date: July 3rd, 2024

Fixes

  • An issue with some environments only accepting root login to the Admin Console has been resolved. PI-57773

Release Date: June 28th, 2024

Fixes

  • An issue with custom roles with View permission to the Apps tab still allowing CPA actions through the CPA Manager has been resolved. PI-57524
  • An issue with the Vasion Automate IdP login button not containing IdP names with large amounts of characters has been resolved. PI-57833
  • An issue with Google Identity Sync failing in large environments (80k+ users) has been resolved. PI-55740

Release Date: June 21st, 2024

Fixes

  • An issue with SNMP V1/2 timing out and displaying an "Unknown" status for printer information on the Status tab has been resolved. PI-53920

Release Date: June 14th, 2024

Fixes

  • An issue with Sharepoint groups not adhering to Azure attributes while using Scan to Cloud has been resolved. PI-58361

Release Date: June 7th, 2024

Fixes

  • An issue with blank reports for sub-folder level reporting on folders containing "&" been resolved. PI-54646
  • An issue with the Admin Console page refreshing when selecting more than two values in the Advanced Search option has been resolved. PI-47118
  • An improvement to clean up logging when using a Proxy Override on the service client has been implemented. PI-55663
  • An issue with tree structure objects showing the option to add in non-container objects has been resolved. PI-57392
  • An improvement to Advanced Group deployments now allowing over 1000 entries has been implemented. PI-48165

Release Date: May 31st, 2024

Fixes

  • An issue with some Azure AD users not provisioning over and giving an error instead has been resolved. PI-54564
  • A session timeout error when creating Scan To Cloud preset locations has been resolved. PI-55264
  • An issue with a Job Accounting Service Error randomly locking up HP CPA v2 has been resolved. PI-57828

Release Date: May 24th, 2024

Fixes

  • An issue with Kyocera CPA 2 showing a white screen in SSO Provider mode has been resolved. PI-57537

Release Date: May 17th, 2024

Fixes

  • An issue with Vasion Automate not accepting spaces in passwords and giving an inaccurate error message has been resolved. PI-57778
  • An issue with the client refresh not prompting users to log in again has been resolved. PI-55014

Release Date: May 10th, 2024

Fixes

  • An issue with the Google Identity SAML configuration has been resolved. PI-56940
  • An issue with the SNMP Status page displaying the hostname in the IP address field has been resolved. PI-56509
  • An issue with the Authorized Devices tab not displaying search results has been resolved. PI-56310
  • An issue with the service client not deleting fully from the database has been resolved. PI-54688

Release Date: May 3rd, 2024

Fixes

  • An issue with the installation failing for a MacOS Citizen label printer driver has been resolved. PI-56789
  • An issue with the Enterprise Data Warehouse not replicating all data and giving a syntax error has been resolved. PI-56061 / PI-54091

Release Date: April 26th, 2024

Fixes

  • An issue with "Bad Gateway" errors when using the US region external gateway for Off-Network Printing has been resolved. PI-55006
  • An Off-Network Printing connection error with the Internal Routing Service and US region gateway has been resolved. PI-56362
  • An issue with custom roles downloading results in Data Manager has been resolved. PI-56323
  • An issue with the SaaS Trial request form failing has been resolved. PI-56494
  • An issue with receiving a 500 error when registering new badges from the Self-service Portal has been resolved. PI-57371
  • An issue with the CPA authentication failing on MP 5055 models has been resolved. PI-55806

Release Date: April 19th, 2024

Fixes

  • An issue with the printer Apps tab not loading for Vasion Automate customers has been resolved. PI-56446
  • An issue with the Scan To feature impacting the Ricoh CPA keyboard has been resolved. PI-53643

Release Date: April 12th, 2024

Fixes

  • An issue when printing through OM, the time reported in the print stats was not correct has been resolved. PI-56941
  • An issue with some HP printers and the Scan to Cloud feature not loading properly when the CPA is opened on the printer has been resolved. PI-54921
  • An issue with modifying the root account failing in Vasion Automate has been resolved. PI-56381 / PI-54555
  • An issue with the admin root user not getting created after switching to Unified Login has been resolved. PI-56112

Release Date: April 5th, 2024

Fixes

  • An issue with the "Send Password Reset Email" option when using PrinterLogic SaaS within Vasion Automate has been resolved. PI-56047

Release Date: March 29th, 2024

Fixes

  • An issue when using custom data fields for printer objects in the Admin Console, causing the data entered not to be accurately reflected in the Enterprise Data Warehouse, has been resolved. PI-52884
  • An issue when using the Vasion Automate platform, causing non-root users to be unable to accept the Master Software Agreement (MSA) for Vasion Automate as expected has been resolved. PI-56322
  • An issue within Vasion Automate, when selecting the Print option from the sidebar, causing some customers to experience redirection to the Self-service Portal has been resolved. PI-56070
  • An issue when logged in on the iOS mobile app using LDAP for authentication, causing the print release screen not to display any held jobs, has been resolved. PI-54113

Release Date: March 22nd, 2024

Fixes

  • An issue when running the Simplified Scanning report type in the Print Job Records report, causing an error of "Your session has expired. Please log in again" instead of displaying the report data has been resolved. PI-54437
  • An issue when using specific HP printer models, causing some customers to see that SNMP is not detecting the device's serial number and reporting an error in the serial number field on the status tab, has been resolved. PI-52155
  • An issue when using Fujifilm and Xerox devices, causing badge authentication not to work if the QR code is displayed on the screen unless the screen display is manually changed to show the sign-in option screen, has been resolved. PI-53804

Release Date: March 15th, 2024

New Features and Enhancements

  • New Feature: Kyocera Simplified Scanning

    Bundle: Core

    Benefiting Persona: IT admins and End Users

    Description: Kyocera is now supported for Simplified Scanning.

Fixes

  • Optimization was performed to address issues experienced with HP drivers on Mac and Linux devices. PI-55598

Release Date: March 8th, 2024

Fixes

  • An issue when using the mobile app and trying to login using LDAP Domain\User, causing the user to get an error of "Error - Please enter correct details" has been resolved. PI-50609
  • An issue when using the RedHat 8 client, causing print jobs that are sent to a secure release queue to be aborted has been resolved. PI-51609
  • An issue when using Red Hat 8.X and Firefox, and opening the Self-Service Portal being presented with an error indicating the Client is not installed and a console error of “No such native application com.printerlogic.host.native.client” has been resolved. PI-55148

Release Date: March 1st, 2024

Fixes

  • An issue when using a Windows 2022 server that is not running domain services, causing the Kyocera CPA to not install, has been resolved. PI-54563
  • An issue causing the SNMP service not to work correctly when using SNMP v3 with a printer that does not have a Context Engine ID has been resolved. PI-49289
  • An issue when using an IdP and the global pull print settings, causing a warning to display of "Functionality limited - LDAP settings should be configured for your domain(s) in Tools then Settings then General" although printing performs as expected, has been resolved. PI-51840
  • An issue when using an IdP for authentication causing users to get logged out of the Client, lose deployed printers, and not access the Self-service Portal has been resolved. PI-55277
  • Resolved continuous notification of "Login flow complete" when using an IdP with the "Automatically Open Browser to Login on Desktop Client" setting enabled. PI-55026
  • Improved Client refresh configuration behavior when the user is not authenticated on their machine. PI-55002
  • An issue dependent on the driver and document types being used, causing Print Job reports to not always recognize all printed pages when printing double-sided or multiple pages, has been resolved. PI-55013
  • An issue when viewing a Service Client object in the Admin Console and selecting the Apps tab, causing it to take longer than normal before displaying the screen, has been resolved. PI-54080
  • An issue when using an Epic Print Server and sending a large job to a printer, causing the printer to pause during printing and then un-pause, resulting in the print job staying in an "Error Printing" state, has been resolved. PI-55362
  • An issue on some Kyocera printer models, causing the CPA not to install if using an old version of the Printer Apps service, has been resolved. PI-55295

Release Date: February 23rd, 2024

Fixes

  • An issue when using the Canon CPA in the SSO provider mode and authenticating with an IdP causing the screen to lock up on the "Login Succeeded" message has been resolved. PI-55309

Release Date: February 16th, 2024

New Features and Enhancements

  • New Feature: Support for Fujifilm CPA

    Bundle: Security Bundle

    Benefiting Persona: IT admins and End Users

    Description: CPA 2.0 supported on Fujifilm - CPA 2.0 MFD.

Fixes

  • An issue when using the Mac client in conjunction with an IdP, causing multiple client icons to show in the tool bar has been resolved. PI-53375
  • An issue when using an IdP on a Mac device and selecting the option to sign in with the IdP credentials, causing several browser tabs to open instead of just one, as expected, has been resolved. PI-55372
  • An issue when signing into the Admin Console using an IdP and the Unified Login, causing the Admin Console to not open as expected has been resolved. PI-55136
  • An issue on some HP models, causing the responsiveness of the CPA screen to not accurately adjust to be fully readable has been resolved. PI-53518
  • An issue causing some print jobs to not display when using the CPA on Kyocera devices, and showing an error message of "Failed to get print job information" has been resolved. PI-55175

Release Date: February 9th, 2024

New Features and Enhancements

Fixes

  • An issue on Mac devices using client 25.1.0.652 and newer when signing in using an IdP, causing the user not to show as authenticated, has been resolved. PI-54044

Release Date: February 2nd, 2024

Fixes

  • An issue with the Chrome OS extension, causing printers not to be listed in alphabetical order, has been resolved. PI-53806

Release Date: January 26th, 2024

As of the current reporting, no active features or pertinent updates are available.

Release Date: January 19th, 2024

Updates

Fixes

  • An issue when using a Mac and changing a print driver in the Admin Console causing the printer to be removed from the end user workstation has been resolved. PI-49850
  • An issue when using the Safari browser on Mac devices, causing the Self-service Portal login process to freeze and the portal to not load has been resolved. PI-53703

Release Date: January 12th, 2024

Fixes

  • An issue When using some models of Toshiba MFPs with the CPA and SSO, and badge authentication, a long delay is observed when logging in has been resolved. PI-53430

Release Date: January 5th, 2024

New Features and Enhancements

  • New Feature: Rules & routing Workflows

    Bundle: Output Management

    Benefiting Persona: IT admins and End Users

    Description: Rules & Routing is an Output Management tool that automates print and workflow behaviors according to predefined criteria. With this feature you can easily create and manage the routing of documents across your environment with rule-based automation, leading to increased efficiency, accuracy, and reliability in print and workflow tasks. Rules & Routing enhances control over all outputs and behaviors within a print environment, like routing all specific document types to a particular printer or rerouting a job in case of a device outage.

Fixes

  • An issue preventing deletion of a queue when using Windows Print Server Links, even if it is no longer connected, has been resolved. PI-52053
  • An issue when running the Print Job Records report filtered down to any sub-level folders causing the report to not work as expected has been resolved. PI-50403
  • An issue when using Off-Network Printing in conjunction with Windows Client 25.0.0.983, causing the print job records report to display substantially higher numbers than the actual count, generating an inaccurate report, has been resolved. PI-54119

Windows

Build 25.0.0.1036 - July 18th, 2024

  • An issue with the page count of held jobs reflecting 0 when using Offline Secure Release Printing has been resolved. PI-59425
  • An issue with the Use Domain User setting not working correctly on Azure domain joined machines has been resolved. PI-58010

Build 25.0.0.1034 - July 11th, 2024

  • This version includes an improvement for Off-Network printing for printers using drivers that render jobs in XPS format. Off-Network held jobs remain in the same format they were converted to for the destination printer. PI-58499

Build 25.0.0.1031 - June 6th, 2024

  • Includes a background improvement for client communication.

Build 25.0.0.1027 - May, 28th, 2024

  • A new Windows client override for troubleshooting has been added. When set, the client ignores print job events, including printing statistics and printer reprofiling. Reference Disable Print Job Monitor.

Build 25.0.0.1025 - May, 16th, 2024

  • Fixed an issue in the previous client release and removed the Disable Print Job Monitor override. The override will be reviewed before becoming available in a future client release.

Build 25.0.0.1022 - May, 14th, 2024

  • A new Windows client override for troubleshooting has been added. When set, the client ignores print job events, including printing statistics and printer reprofiling.

Build 25.0.0.1019 - May, 7th, 2024

  • An adjustment to the client login flow verbiage is included in this version, referencing Vasion rather than PrinterCloud. PI-51250
  • A new Windows client override has been added. When set, the client ignores LDAP group queries which were causing noticeable load on the domain controller in some environments. Reference Ignore Group Membership. PI-56373

Build 25.0.0.1017 - April, 18th, 2024

  • An improvement and fix for PIVCAC prompts not occurring correctly has been resolved. PI-56108 / PI-48265

Build 25.0.0.1014 - April, 11th, 2024

  • An improvement to printing metrics now includes the originating system (operating system) value. PI-56488
  • An issue with Off-Network Printing / Off-Network Cloud Print (ONCP) printing stats having out-of-range values has been resolved. PI-55962

Build 25.0.0.1006 - March, 12th, 2024

  • Implemented an enhancement to improve latency for IdP users. The enhancement ensures that printers persist on a workstation belonging to the previous user. This prevents constant addition and removal of printers, thus enabling quicker availability of printers for a consistent user of that machine. However, if a new user logs in, the previous user's printers will be removed, and the new user's printers will be installed based on Portal Security or Deployment options.

Build 25.0.0.1003 - February, 29th, 2024

  • An issue causing HTTP requests using proxies to get stuck in a failure state has been resolved. PI-54231
  • An issue when using an IdP for authentication causing users to get logged out of the Client, lose deployed printers, and not access the Self-service Portal has been resolved. PI-55277
  • Resolved continuous notification of "Login flow complete" when using an IdP with the setting for “Automatically Open Browser to Login on Desktop Client” is enabled. PI-55026
  • Improved Client refresh configuration behavior when the user is not authenticated on their machine. PI-55002

Build 25.0.0.1002 - February, 27th, 2024

  • Provides a registry override to prevent the Client from changing the default printer, even if a printer deployment designates one as default. Setting DoNotManageDefaultPrinter to 1 activates the override.

Build 25.0.0.1000 - February, 23rd, 2024

  • Added an enhancement to ensure the terminal services client successfully starts in debug mode.
  • Improved IdP user authentication experience. PI-55277

Build 25.0.0.996 - February, 7th, 2024

  • Contains improvements for IdP users to update the logic used by the client and the login flow when opening browsers.

Build 25.0.0.995 - February, 6th, 2024

  • An issue when in terminal services mode causing the Client not to start in debug mode has been resolved.

Build 25.0.0.993 - January, 30th, 2024

  • An enhancement was made to add Off-Network Printing failover external gateway addresses for Azure hosted instances and the Singapore geographical region.

Build 25.0.0.991 - January, 8th, 2024

  • An enhancement was made to capture job source information to differentiate between Off-Network print jobs and Off-Network Cloud Print jobs.

Build 25.0.0.988 - January, 4th, 2024

  • An issue when using Off-Network Printing in conjunction with Windows Client 25.0.0.983, causing the print job records report to display substantially higher numbers than the actual count, generating an inaccurate report, has been resolved. PI-54119

Mac

Build 25.1.0.687 June 6th, 2024

  • Includes a background improvement for client communication.

Build 25.1.0.685 May 23th, 2024

  • An issue with printer deployments to IdP users not recognizing the user is signed in and deleting the printers has been resolved. PI-56336

Build 25.1.0.681 May 16th, 2024

  • An improvement was added to this client version to capture Off-Network Printing source information and improve reporting. PI-53408 / PI-53407 / PI-57149

Build 25.1.0.680 May 7th, 2024

  • An adjustment to the client login flow verbiage is included in this version, referencing Vasion rather than PrinterCloud. PI-51250

Build 25.1.0.674 April 11th, 2024

  • An improvement to printing metrics now includes the originating system (operating system) value. PI-56489
  • Implemented small adjustments to client communication to improve Off-Network Cloud Print (ONCP) for Mac devices. PI-56947 / PI-56945 / PI-56944

Build 25.1.0.671 March 11, 2024

  • A checkbox has been added to the Upload Driver modal, which is checked by default, labeled "Package Driver Dependencies," that an admin can uncheck if desired, which will upload only the PPD file, allowing them to install and maintain the manufacturer driver packages themselves.
  • Optimization was performed to address issues experienced with HP drivers. PI-55598

Build 25.1.0.669 February 29th, 2024

  • An issue when using an IdP for authentication causing users to get logged out of the Client, lose deployed printers, and not access the Self-service Portal has been resolved. PI-55277
  • Resolved continuous notification of "Login flow complete" when using an IdP with the setting for “Automatically Open Browser to Login on Desktop Client” is enabled. PI-55026

Build 25.1.0.666 February 8th, 2024

  • Includes an update to help with user experience on the Self-service Portal. PI-53939
  • An issue when using the Mac client in conjunction with an IdP, causing multiple client icons to show in the toolbar, has been resolved. PI-53375
  • An issue when using an IdP on a Mac device and selecting the option to sign in with the IdP credentials, causing several browser tabs to open instead of just one, as expected, has been resolved. PI-55372

Build 25.1.0.663 January 11th, 2024

  • An issue when changing a print driver in the Admin Console causing the printer to be removed from the end user workstation has been resolved. PI-49850
  • An issue when using the Safari browser on Mac devices, causing the Self-service Portal login process to freeze and the portal to not load has been resolved. PI-53703

Build 25.1.0.660 January 2nd, 2024

  • Backend work to improve Secure Release Printing messaging.

Chrome OS

Chrome OS Build 2.5.817 - July 18th, 2024

  • The ChromeOS Client has transitioned to Manifest v3. This change is crucial for maintaining compliance with industry standards and ensuring continued support for our Chromebook users.
  • Includes back end improvements to security and performance.

Chrome OS Build 2.5.808 - June 13th, 2024

  • An issue with PDF titles changing and needing to be renamed before printing has been resolved. PI-58041

Chrome OS Build 2.5.806 - April 24th, 2024

  • Minor background improvements made to improve print experience.

Chrome OS Build 2.5.802 - April 18th, 2024

  • An issue with the Google OAuth token not renewing has been resolved. PI-54982

Chrome OS Build 2.5.800 - March 22nd, 2024

  • Background URL improvements made.

Chrome OS Build 2.5.799 - January 26th, 2024

  • An issue with the Chrome OS extension, causing printers not to be listed in alphabetical order, has been resolved. PI-53806
  • An issue when using the Chrome OS extension, causing held print jobs to not show in the Release Portal or Admin Console despite showing in the Chrome Extension, has been resolved. PI-54978

Linux Ubuntu

Build 25.1.0.687 June 6th, 2024

  • Includes a background improvement for client communication.

Build 25.1.0.685 May 23th, 2024

  • An issue with printer deployments to IdP users not recognizing the user is signed in and deleting the printers has been resolved. PI-56336

Build 25.1.0.681 May 16th, 2024

  • An improvement was added to this client version to capture Off-Network Printing source information and improve reporting. PI-53408 / PI-53407 / PI-57149

Build 25.1.0.680 May 7th, 2024

  • An adjustment to the client login flow verbiage is included in this version, referencing Vasion rather than PrinterCloud. PI-51250

Build 25.1.0.674 April 11th, 2024

  • An improvement to printing metrics now includes the originating system (operating system) value. PI-56489
  • Implemented small adjustments to client communication to improve Off-Network Cloud Print (ONCP) for Mac devices. PI-56947 / PI-56945 / PI-56944

Build 25.1.0.671 March 11, 2024

  • A checkbox has been added to the Upload Driver modal, which is checked by default, labeled "Package Driver Dependencies," that an admin can uncheck if desired, which will upload only the PPD file, allowing them to install and maintain the manufacturer driver packages themselves.
  • Optimization was performed to address issues experienced with HP drivers. PI-55598

Build 25.1.0.669 February 29th, 2024

  • An issue when using an IdP for authentication causing users to get logged out of the Client, lose deployed printers, and not access the Self-service Portal has been resolved. PI-55277
  • Resolved continuous notification of "Login flow complete" when using an IdP with the setting for “Automatically Open Browser to Login on Desktop Client” is enabled. PI-55026

Build 25.1.0.666 February 8th, 2024

  • Includes an update to help with user experience on the Self-service Portal. PI-53939
  • An issue when using the Mac client in conjunction with an IdP, causing multiple client icons to show in the toolbar, has been resolved. PI-53375
  • An issue when using an IdP on a Mac device and selecting the option to sign in with the IdP credentials, causing several browser tabs to open instead of just one, as expected, has been resolved. PI-55372

Build 25.1.0.663 January 11th, 2024

  • An issue when changing a print driver in the Admin Console causing the printer to be removed from the end user workstation has been resolved. PI-49850
  • An issue when using the Safari browser on Mac devices, causing the Self-service Portal login process to freeze and the portal to not load has been resolved. PI-53703

Build 25.1.0.660 January 2nd, 2024

  • Backend work to improve Secure Release Printing messaging.

Linux Red Hat

Build 25.1.0.687 June 6th, 2024

  • Includes a background improvement for client communication.

Build 25.1.0.685 May 23th, 2024

  • An issue with printer deployments to IdP users not recognizing the user is signed in and deleting the printers has been resolved. PI-56336

Build 25.1.0.681 May 16th, 2024

  • An improvement was added to this client version to capture Off-Network Printing source information and improve reporting. PI-53408 / PI-53407 / PI-57149

Build 25.1.0.680 May 7th, 2024

  • An adjustment to the client login flow verbiage is included in this version, referencing Vasion rather than PrinterCloud. PI-51250
  • An issue with the Red Hat 8 client not launching the browser in a user session has been resolved. PI-56031

Build 25.1.0.674 April 11th, 2024

  • An improvement to printing metrics now includes the originating system (operating system) value. PI-56489
  • Implemented small adjustments to client communication to improve Off-Network Cloud Print (ONCP) for Mac devices. PI-56947 / PI-56945 / PI-56944

Build 25.1.0.671 March 11, 2024

  • A checkbox has been added to the Upload Driver modal, which is checked by default, labeled "Package Driver Dependencies," that an admin can uncheck if desired, which will upload only the PPD file, allowing them to install and maintain the manufacturer driver packages themselves.
  • Optimization was performed to address issues experienced with HP drivers. PI-55598

Build 25.1.0.669 February 29th, 2024

  • An issue when printing to a secure release print queue causing the print job to abort has been resolved. PI-51609
  • An issue when using Firefox causing the native messaging manifest to become missing has been resolved. PI-55148
  • An issue when using an IdP for authentication causing users to get logged out of the Client, lose deployed printers, and not access the Self-service Portal has been resolved. PI-55277
  • Resolved continuous notification of "Login flow complete" when using an IdP with the setting for “Automatically Open Browser to Login on Desktop Client” is enabled. PI-55026

Build 25.1.0.666 February 8th, 2024

  • Includes an update to help with user experience on the Self-service Portal. PI-53939
  • An issue when using the Mac client in conjunction with an IdP, causing multiple client icons to show in the toolbar, has been resolved. PI-53375
  • An issue when using an IdP on a Mac device and selecting the option to sign in with the IdP credentials, causing several browser tabs to open instead of just one, as expected, has been resolved. PI-55372

Build 25.1.0.663 January 11th, 2024

  • An issue when changing a print driver in the Admin Console causing the printer to be removed from the end user workstation has been resolved. PI-49850
  • An issue when using the Safari browser on Mac devices, causing the Self-service Portal login process to freeze and the portal to not load has been resolved. PI-53703

Build 25.1.0.660 January 2nd, 2024

  • Backend work to improve Secure Release Printing messaging.

Version - 2.3.21 - 7/24/2024

  • Enhancement of the Scan Name editing to improve the user experience.
  • Connectivity improvements to ensure better network performance.
  • An issue with Off-Network print jobs failing has been resolved. PI-59642

Version - 2.3.20 - 7/18/2024

Added Functionality

The mobile app now supports localization for Spanish, French, and German. This update enhances user experience and automatically adjusts based on the user's system settings and region.

  • Improved reporting for analytics. PI-59406
  • An issue with the Add Printer modal was resolved. PI-59571
  • An issue with mobile app Off-Network printing has been resolved. PI-59405

Version - 2.3.19 - 7/01/2024

Added Functionality

Mobile Scanning: With Mobile Scanning, users can scan documents on the go and print, text, email, or send them to a cloud storage provider or app. This feature supports Admin-defined cloud storage locations, personal drives, and apps. To enable this feature, please reach out to your Vasion representative.

See Enable Mobile Scanning and Mobile Scanning for more information.

Version - 2.3.18 - 5/28/2024

  • UI updates to improve the apps look and ease of use.
  • Enhancements to the login page and IdP icons.
  • An issue with the Select All option has been resolved. PI-57887

Version - 2.3.17 - 2/6/2024

We have revamped the PrinterLogic app with a fresh appearance featuring updated icons, refined visuals, and enhanced design elements. Elevate your user experience with style and usability at the forefront.

Version - 2.3.23 - 7/19/2024

  • An issue with the loading indicator on the Release screen was resolved. PI-59712

Version - 2.3.22 - 7/18/2024

Added Functionality

The mobile app now supports localization for Spanish, French, and German. This update enhances user experience and automatically adjusts based on the user's system settings and region.

  • An issue with the Add Printer modal was resolved. PI-59571
  • An issue with mobile app Off-Network printing has been resolved. PI-59405

Version - 2.3.21 - 7/08/2024

  • Backend adjustments focused on app performance.
  • App libraries were updated to improve performance and security.

Version - 2.3.20 - 7/01/2024

Added Functionality

Mobile Scanning: With Mobile Scanning, users can scan documents on the go and print, text, email, or send them to a cloud storage provider or app. This feature supports Admin-defined cloud storage locations, personal drives, and apps. To enable this feature, please reach out to your Vasion representative.

See Enable Mobile Scanning and Mobile Scanning for more information.

Version - 2.3.19 - 2/07/2024

  • UI updates to improve the apps look and ease of use.
  • An issue with the navigation bar was resolved. PI-45944

Version - 2.3.18 - 2/06/2024

We have revamped the PrinterLogic app with a fresh appearance featuring updated icons, refined visuals, and enhanced design elements. Elevate your user experience with style and usability at the forefront.

General Known Issues

These known issues affect the product and are not necessarily specific to any one component. The items listed are subject to change. If you don't see a previously known issue, check the Fixes sections in the recent component releases under their respective tabs.

  • An issue with the Android mobile app not respecting Portal Security for some customers has been reported. PI-59932
  • An issue with the latest ChromeOS client showing a blank Self-Service Portal for some customers has been reported. PI-59923
  • An issue with Xerox CPA for Versalink models using badge authentication that are not consistently setting Port number 31988 and erroring out during installation has been reported. PI-59883 / PI-59937
  • An issue with consecutive print jobs not printing if the CPA times out has been reported. PI-59880
  • A file upload error when using Scan to Cloud (Sharepoint) with LDAP badge/pin users has been reported. PI-59876
  • An issue with some printer models not adhering to Off-Network Priority rules has been reported. PI-59862
  • An issue with adding IdP users/groups to printer objects (Portal Security, Deployments)when the admin user does not have a role allowing access to the Tools > Users tab has been reported. PI-59861
  • An issue with the ChromeOS extension giving and error "the print job has been aborted" on Versalink B415 & B625 models has been reported. PI-59753
  • An issue with multiple non-IdP users showing up in the IdP users search has been reported. PI-59587
  • An issue with the Simplified Scanning report showing the same data after selecting the next page option has been reported. PI-59586
  • An issue with the CPA UI connection generating 402 / 500 bad gateway errors after hours has been reported. PI-59454
  • An session error when configuring Scan To Cloud has been reported. PI-59310
  • An issue with some users not seeing the Self-Service Portal Authentication menu item until they log out and back in has been reported. PI-59255
  • An issue with the Azure external gateway for Off-Nework printing not displaying as an option in compatible environments has been reported. PI-59220
  • An issue with printer apps version 25.0.2318 not communicating properly has been reported. PI-59213
  • Behavior with the Service Client automatic updates disabled causing the client log to display an error has been reported. PI-59142
  • An issue with permissions when using custom admin groups names via IdP has been reported. PI-58994
  • An issue with Ricoh CPA requiring multiple badge swipes to authenticate has been reported. PI-58977
  • When using a Chromebook and releasing a print job to some Xerox printer models the print job is failing to print. PI-58970
  • An issue with Xerox scanned jobs in landscape mode rotating the direction of the scan rather than the document has been reported. PI-58885
  • An issue with old service client versions (environments without the Enable Automatic Updates feature enabled) not starting has been reported. PI-58862
  • An with scheduled reports not working for sub-folders has been reported. PI-58821
  • An issue with new IdP users assigned a URL ID rather than the IdP ID has been reported. PI-58796
  • An issue with the Admin Console tree structure not showing all folders in large environments when window zoom is at 100% has been reported. PI-58780
  • A false error message stating Unable to save Printer Installer Settings when adjusting settings in the Admin Console, though the settings are being saved, has been reported. PI-58581
  • An issue with the CPA Manager Manufacturer drop-down not working for some customers has been reported. PI-58529
  • An issue with page refresh / redirection when adding more than one Custom Printer Field has been reported. PI-58526
  • An issue with folders not showing when using IP Address Ranges in Portal Security has been reported. PI-58429
  • An issue with the printer Apps tab not loading completely for some printers has been reported. PI-58417
  • An issue with the Require Pin (beta) field staying checked/enabled when the parent setting has been disabled, has been reported. PI-58168
  • An issue with SNMP v3 giving a false connection error message on HP devices has been reported. PI-57988
  • An issue with Scan To Email printing landscape docs in portrait mode has been reported. PI-57889
  • An issue with SNMP not returning the IP address for printers on the Status tab has been reported. PI-57843
  • An issue with receiving a SOAP error when installing the Konica Minolta CPA 2 in SSO Provider mode has been reported. PI-57590
  • An issue with the Ricoh CPA not connecting fully after device wakeup and displaying a 500 or Login Service Unavailable error has been reported. PI-57582
  • An issue with the Delete Provisioning Data button not consistently removing data has been reported. PI-57580
  • An issue with custom roles assigned the View permission for the printer Apps tab not displaying the page settings has been reported. PI-57523
  • An issue the PrinterLogicServiceManager.exe service crashing in environments using large PAC files has been reported. PI-57496
  • An issue with the Printer Info tab's SNMP data not updating after applying a new IP address to the device has been reported. PI-57183
  • When importing tree structure data using the Data Manager, objects get uploaded as Folder objects instead of entries in the "Object Type" column on the CSV. The TCP/IP Printer report can be used to upload printer data as a workaround. PI-56899
  • On some Ricoh devices with the CPA installed in SSO Provider mode, if scanning a document using the native printer scanner and opening the PrinterLogic CPA after the scan, a modal asks, "Scan Next Page or Complete?" Selecting either option results in odd behavior requiring selecting the "Home" option and going back into the CPA. PI-56876
  • Some HP printers are showing ýè at the beginning of the Firmware Version number on the Printer Info Tab. PI-56537
  • On printer object's status page, the "Color" field shows "No" for HP printers even if the printer supports color per the driver used. PI-56525
  • When using badging within PrinterLogic, the Badge Management screen displays inaccurate information on badges entered in the system before 08/2023. However, the Identity Management screen shows accurate information on all users assigned badges. PI-55825
  • When removing a driver from a printer in the Driver/Profile Repository, the Profile button remains active, causing confusion due to an error of "You must select a driver" being presented if the Profile button is selected. PI-55801
  • When using the CPA in Provider mode on some HP devices, the tray selection option is locked to "Any Size" instead of allowing users to select the necessary paper size. PI-55792
  • When using PingFed and PIN Authentication, trying to set a PIN in the Self-service Portal is causing an error. PI-55648
  • When given the role of Non-Administrator and access to the Data Manager, users can see all printers, although they should only see printers they are given access to at the assigned level. PI-55517
  • Despite disabling the option to show client options in the system tray, pull and email printing options are still being displayed. PI-55016
  • After turning off the setting to "Enable 'Install Client' link" in Tools > Settings >Portal, when navigating to the Self-Service Portal and attempting to login with an IdP, the client exe file is still downloaded. PI-54790
  • When using a Chromebook and printing to some Konica Minolta printers (4000i), the print job prints in unintelligible letters and characters. PI-54781
  • When using some special characters in the name of a folder object in the tree view, such as "&," the character is not displaying correctly in the tree view. PI-54698
  • If the IP address of a printer is manually changed to the wrong address on a user machine and the correct IP address is set in the Admin Console, during a client refresh, the end user machine is not reverting the address back to the correct address found in the Admin Console. PI-54298
  • When using Scan To - Email in conjunction with Xerox printers, latency is experienced, and sometimes pressing buttons on the screen must be done multiple times. PI-54050
  • When an ampersand or other special characters are used in the LDAP bind user password, the connection is unable to authenticate. PI-53839
  • An issue in the Tree View, when right-clicking on a TCP/IP Printer object, causing options to be given to create new objects that should not be available, has been reported. PI-53531
  • In the Tree View, when selecting the new option on a Service Client object, options are given to create objects that should not be available. PI-53530
  • When using Okta users to link to LDAP users using Soft Match and not using SCIM, Okta users can view LDAP user's print jobs on the mobile device, and Okta users cannot see their own print jobs on their desktops. PI-52889
  • When a user sends a Scan To email job from the printers native app, and then logs out, if the job is still sending, and another user tries to sign into the same printer using the PrinterLogic CPA, they are getting an "Authentication Failure" message until the job finishes sending. PI-52792
  • On some Xerox printers, when using the SSO Provider option, badge scanning is failing after firmware update to 119.011.033.15000. PI-51782
  • When searching for a user in Identities or Identity Management, the search bar is only accepting "starts with" logic, and will not display results if the last name is the search item. PI-51663
  • When running the Print Job Records report filtered by user, the "Full Name" column does not consistently show all user names. PI-51162
  • When using LDAP in conjunction with Identity Sync to synchronize groups, users are appearing in identities, while the groups are not being synchronized as expected. PI-51117
  • When using a custom role created in RBAC, if the user assigned the role has a failed Data Manger import, they cannot download the failed import results. PI-50487
  • An issue with print jobs being associated with the local user rather than the IdP user has been reported. PI-50135
  • When using advanced groups, if the last operation deleted from the advanced group was an IP Range object, and another operation is not added, the IP Range object is still associated with the advanced group. PI-48681
  • If printers sharing the same name are deployed to the same user, only one printer gets installed. PI-48243
  • If attempting to remove a shared print queue deployment, the printer is not being removed from the workstation when the deployment is removed. PI-48096
  • Some shortcut options set on Tools then Settings then Client are not respecting the disabled status on Windows machines. PI-38145