Release Notes 2024

Weekly Update: November 10th-16th, 2024

New Features & Enhancements

• New Feature: Canon Supports Simplified Scanning

  Bundle: Core

  Benefiting Persona: IT admins and End Users

  Description: Canon supports Simplified Scanning. This use this feature you must be running PrinterApps version 25.0.2457 or later and install an updated MEAP Jar file (v1.1.72) on the device. For steps to acquire the updated MEAP Jar file, reference this knowledge base article.

• New Feature: Configure IPP(S) Connector

  Bundle: Output Management

  Benefiting Persona: IT admins

  Description: The Output Automation solution supports the ingestion of print jobs into Output Automation using the IPP or IPPS protocols. For more details, see Configure IPP.

Fixes

• Kyocera CPA v2 logins successfully unlock the device. PI-61275
• Fixed how &amp displays in the product (Folders, reports, etc.). PI-54698
• Web Print correctly handles larger print jobs. Max size set to 1GB. PI-61326
• The Internal Routing Service received an update that fixed a "bad encoding" error seen in some environments. PI-62276
• Badge Management allows for multiple badge selections for unregistering and deletion. PI-60165
• Backend improvement to the Service Client automatic update process for utilizing timestamps. PI-60237

Weekly Update: November 3rd-9th, 2024

Fixes

• Improvement to scanning and resolved missing nonce issue. PI-62243
• Updated the Enterprise Data Warehouse (EDW) tool to improve functionality in environments using proxy servers. PI-61005

Weekly Update: October 27th-November 2nd, 2024

Fixes

• Self-service Portal reflects the enabled Show Client Options on Portal settings correctly. PI-55016
• The Service Client functions correctly in environments utilizing PAC files. PI-57496
• Improvement for the Test SMTP Connection on Next Check-in settings for Email Printing. PI-61138
• The Add Profile button is no longer clickable after the driver is deselected in the Driver / Profile Repository. PI-55801
• Improvements to Ricoh CPA v2 resolved freezing issues while scanning. PI-59221

Weekly Update: October 20th-26th, 2024

Fixes

• Web Print handles print jobs over 1MB correctly. PI-61964
• Non-administrators with permissions to the Simplified Scanning report are able to pull data. PI-61245
• Selecting Next (page) in the Simplified Scanning report displays the correct data. PI-59586
• Self-service Portal authentication options display correctly the first time. PI-59255

Weekly Update: October 13th-19th, 2024

Fixes

• Setting changes made on the Portal Settings tab of the Admin Console save correctly. PI-58581
• Landscape format works correctly with Scan To Email. PI-57889
• Landscape format jobs work correctly on Xerox CPA v2. PI-58885

Weekly Update: October 6th-12th, 2024

Fixes

• User authentication using badges on Ricoh CPA v2 requires one badge swipe. PI-58977
• Release Portal timestamps match the timezone on the workstation. PI-59615
• Off-Network Print through the Vasion-hosted EMEA gateway prints within the expected time frame. PI-61695
• Ricoh C4500 and IM 8000 models no longer lose Provider Mode settings after sitting overnight. PI-55805
• Improved connection and authentication functionality of the RicohCPA v2. PI-59426
• The keyboard for Lexmark printers with CPA v2 installed works as expected. PI-58886

Weekly Update: September 29th-October 5th, 2024

New Features & Enhancements

• New Feature: Web Print

  Bundle: Advanced Security

  Benefiting Persona: IT admins and end users

  Description: Guests, contractors, and students can now securely upload and print documents to managed printers directly from a web browser. For more details, see Web Print.

• New Setting: Automatically check for tree updates during navigation

  Benefiting Persona: IT admins
  

  Description: The tree structure automatic update feature enhances performance and gives users greater control over when the tree structure updates. For more details, see Tree Settings.

Fixes

• The flex URL on Konica Minolta CPA v2 works as expected. PI-61178
• Adjusted some parameters for the API Print Service to improve functionality. PI-61188

Weekly Update: September 22nd-28th, 2024

New Features & Enhancements

• New Feature: Output Automation Console

  Bundle: Output Management

  Benefiting Persona: IT admins

  Description: The Output Automation Console introduces a centralized tool for admins that helps monitor and maintain their Output Automation environment. Recover from issues quickly, reprint, redirect, stop, and start print jobs. For more details, see Output Automation Console.

Fixes

• LDAP configurations using Identity Sync correctly handle group synchronization with users. PI-51117
• IdP users and groups can be added to printer objects (Portal Security , Deployments) without user access to the Tools page. PI-59861

Weekly Update: September 15th-21st, 2024

New Features & Enhancements

• New Feature: Epson CPA v2

  Bundle: Core

  Benefiting Persona: IT admins and End Users

  Description: Control Panel Application (CPA) officially supports Epson Multifunction Device (MFD)! This update unlocks powerful features for Epson users like Scan to Cloud, Scan to Email, and Secure Release. For more details, see Epson - CPA 2.0.

Fixes

• Data Manager only provides access to printers Non-Administrator (RBAC) roles have access to. PI-55517
• Windows Print Server Links correctly add printer objects to the tree structure. PI-60594
• Scan permissions for the user account that configured Scan To Cloud - Sharepoint apply correctly. PI-60643

Weekly Update: September 8th-14th, 2024

Fixes

• Driver selection in the Driver / Profile Repository works as expected. PI-60140
• Enhancements to CPA service to resolve 402.500 gateway errors. PI-59454

Weekly Update: September 1st-7th, 2024

Fixes

• The Require Pin (beta) field deselects when the parent setting has been unchecked. PI-58168
• Implemented an improvement to the Output Automation service which reduces Service Client CPU utilization. PI-57432

Weekly Update: August 25th-31st, 2024

Fixes

• The Offline Secure Release Print service no longer deletes held jobs when the microservice updates. PI-60340
• The Azure External gateway for Off-Network Print is now available for Azure hosted instances in that region. PI-59220

Weekly Update: August 18th-24th, 2024

Fixes

• Ricoh CPA connects fully after wakeup, instead of displaying a 500 or Login Service Unavailable error. PI-57582
• The Printer Apps tab on Service Client objects loads correctly. PI-60306
• Reinstalling the Konica Minolta CPA v2 no longer causes the "Copy" button to display duplicates on the control panel. PI-60180

Weekly Update: August 11th-17th, 2024

Fixes

• You can now add more than one Custom Printer Fields without the page refreshing. PI-58526
• Administrative Audit Records display data again for all instances. PI-60221

Weekly Update: August 4th-10th, 2024

New Features & Enhancements

The “Enable Group Membership Sync” option for Identity Sync has been removed from the Admin Console. This feature led to unnecessary syncing of group memberships, which increased storage use. With this change, only relevant group memberships are synced, reducing data load and improving system performance. For more details, see Identity Sync.

Fixes

• Badge scan authentication with Xerox CPA 2 in Single Sign-On (SSO) Provider mode works correctly with the latest firmware update. PI-51782 / PI-51863
• Konica Minolta CPA v2 no longer experiences an authentication issue if the previous Scan To Email job is still in progress when another user is signing in. PI-52792
• Entra ID (Azure AD) and Google Identity Sync configurations apply the correct IdP ID for users rather than a URL. PI-58796
• The Release Portal and Admin Console release options no longer change the Offline Secure Release Print (OSRP) held job count to 0 after a few seconds. PI-59425
• IP Address Ranges display as an option for printer deployments. PI-60116

Weekly Update: July 28th-August 3rd, 2024

New Features & Enhancements

• New Setting: Restrict Release Portal Access

  Benefiting Persona: IT admins
  

  Description: This setting prevents end users from directly releasing their held jobs via the portal if the company policy requires them to be physically present at the printer to do so. This feature enhances security by ensuring that end users must walk up to the printer to release their jobs, reducing the risk of print jobs being intercepted or accessed by unauthorized individuals. For more details, see Vasion Print (formerly PrinterLogic) Portals.

Fixes

• Right-clicking on a printer object now only shows allowed "New/Add" options, and doesn't display options specific to folders. PI-53531
• Selecting the "New/Add" option while a Service Client object is selected only shows allowed options for that object. PI-53530
• When scanning on a Ricoh device with CPA v2 installed in Single Sign-On (SSO) Provider mode, the prompt "Scan Next Page or Complete?" now functions correctly. PI-56876
• Custom roles assigned View permissions for the printer's Appss tab now work correctly. PI-57523
• The Admin Console tree structure now displays all folders in large environments when window zoom is set to 100%. PI-58780
• When the Enable "Automatic Self-Service Portal and Release Portal" login setting on Tools Settings Portal is disabled, Portal Security based on IP Address Range is not supported. PI-58429

Weekly Update: July 21st-27th, 2024

Fixes

• An issue with Scheduled Reports not working for sub-folders has been resolved. PI-58821
• An issue with Ricoh CPA 2 in Single Sign-On (SSO) Provider mode breaking the log out button after a held job is released has been resolved. PI-57818
• An issue with SNMP public/private key fields grayed out and not allowing the contents to be updated has been resolved. PI-59032

Weekly Update: July 14th-20th, 2024

New Features & Enhancements

The ChromeOS Client has transitioned to Manifest v3. This change is crucial for maintaining compliance with industry standards and ensuring continued support for our Chromebook users.

Fixes

• An issue with some Entra ID (Azure AD) groups not provisioning has been resolved. PI-58488 / PI-59185

Weekly Update: July 7th-13th, 2024

Fixes

• An issue with Toshiba printers reporting they are offline when color print jobs are sent from a Chromebook has been resolved. PI-58169
• An issue with CPA installation errors on printers using an FQDN has been resolved. PI-56027

Weekly Update: June 30th-July 6th, 2024

New Features & Enhancements

• New Feature: Mobile Scanning

  Mobile App Versions: Android 2.3.19, iOS 2.3.20

  Benefiting Persona: IT admins and End Users

  Description: The Vasion Mobile App now supports scanning. With Mobile Scanning, users can scan documents on the go and print, text, email, or send them to a cloud storage provider or app. This feature supports Admin-defined cloud storage locations, personal drives, and apps. To enable this feature, please reach out to your Vasion representative. For more details, see Simplified Scanning, Enable Mobile Scanning, and Mobile Scan.

Fixes

• An issue with some environments only accepting root login to the Admin Console has been resolved. PI-57773

Weekly Update: June 23rd-29th, 2024

New Features & Enhancements

• New Feature: HP Off-Network Cloud Print

  Bundle: Advanced Security Bundle

  Benefiting Persona: IT admins and End Users

  Description: HP device now support the Off-Network Cloud Print app. For more details, see Configure Off-Network Cloud Print.

• Enhancement: Email Printing

  Benefiting Persona: IT admins and End Users
  

  Description: Send a single document to multiple printers from one email. Enter each printer email addresses in the “Send To:” field, and the attachments will print on each designated printer. For more details, see Configure Email Printing.

Fixes

• An issue with custom roles with View permission to the Apps tab still allowing CPA actions through the CPA Manager has been resolved. PI-57524
• An issue with the Vasion Automate IdP login button not containing IdP names with large amounts of characters has been resolved. PI-57833
• An issue with Google Identity Sync failing in large environments (80k+ users) has been resolved. PI-55740

Weekly Update: June 16th-22nd, 2024

Fixes

• An issue with SNMP v1/v2 timing out and displaying an "Unknown" status for printer information on the Status tab has been resolved. PI-53920

Weekly Update: June 9th-15th, 2024

Fixes

• An issue with Sharepoint groups not adhering to Entra ID (Azure AD) attributes while using Scan To Cloud has been resolved. PI-58361

Weekly Update: June 2nd-8th, 2024

Fixes

• An issue with blank reports for sub-folder level reporting on folders containing "&" been resolved. PI-54646
• An issue with the Admin Console page refreshing when selecting more than two values in the Advanced Search option has been resolved. PI-47118
• An improvement to clean up logging when using a Proxy Override on the Service Client has been implemented. PI-55663
• An issue with tree structure objects showing the option to add in non-container objects has been resolved. PI-57392
• An improvement to Advanced Groups deployments now allowing over 1000 entries has been implemented. PI-48165

Weekly Update: May 26th-June 1st, 2024

New Features & Enhancements

The Printer Apps tab now lists how many printers that Service Client is managing. Vasion added a field after the 'Printers' header that indicates the number of printers defined on each Service Client. This enhancement helps admins easily keep tabs on their printer installations. For more details, see CPA Manager.

Fixes

• An issue with some Entra ID (Azure AD) users not provisioning over and giving an error instead has been resolved. PI-54564
• A session timeout error when creating Scan To Cloud preset locations has been resolved. PI-55264
• An issue with a Job Accounting Service Error randomly locking up HP CPA v2 has been resolved. PI-57828

Weekly Update: May 19th-25th, 2024

New Features & Enhancements

• New Setting: Output Automation Duplicate Delivery

  Bundle: Output Management

  Benefiting Persona: IT admins and End Users
  

  Description: This feature supports complex communication and document distribution processes. With the Print to all selected printers action, documents print to multiple selected printers simultaneously. For more details, see Rules & Routing Details.

Fixes

• An issue with Kyocera CPA v2 showing a white screen in Single Sign-On (SSO) Provider mode has been resolved. PI-57537

Weekly Update: May 12th-18th, 2024

Fixes

• An issue with Vasion Automate not accepting spaces in passwords and giving an inaccurate error message has been resolved. PI-57778
• An issue with the Client refresh not prompting users to log in again has been resolved. PI-55014

Weekly Update: May 5th-11th, 2024

Fixes

• An issue with the Google Identity Sync Security Assertion Markup Language (SAML) configuration has been resolved. PI-56940
• An issue with the SNMP Status page displaying the hostname in the IP address field has been resolved. PI-56509
• An issue with the Authorized Devices tab not displaying search results has been resolved. PI-56310
• An issue with the Service Client not deleting fully from the database has been resolved. PI-54688

Weekly Update: April 28th-May 4th, 2024

Fixes

• An issue with the installation failing for a macOS Citizen label printer driver has been resolved. PI-56789
• An issue with the Enterprise Data Warehouse (EDW) not replicating all data and giving a syntax error has been resolved. PI-56061 / PI-54091

Weekly Update: April 21st-27th, 2024

Fixes

• An issue with "Bad Gateway" errors when using the US region external gateway for Off-Network Print has been resolved. PI-55006
• An Off-Network Print error with the Internal Routing Service and US region gateway has been resolved. PI-56362
• An issue with custom roles downloading results in Data Manager has been resolved. PI-56323
• An issue with the SaaS Trial request form failing has been resolved. PI-56494
• An issue with receiving a 500 error when registering new badges from the Self-service Portal has been resolved. PI-57371
• An issue with the CPA authentication failing on MP 5055 models has been resolved. PI-55806

Weekly Update: April 14th-20th, 2024

Fixes

• An issue with the Printer Apps tab not loading for Vasion Automate customers has been resolved. PI-56446
• An issue with the Scan To Cloud / Scan To Email features impacting the Ricoh CPA keyboard has been resolved. PI-53643

Weekly Update: April 7th-13th, 2024

New Features & Enhancements

We've updated the Control Panel Application (CPA) branding to match the new Vasion colors. This change does not impact CPA functionality.

• New Setting: Output Automation Confirmed Delivery

  Bundle: Output Management

  Benefiting Persona: IT admins and End Users
  

  Description: This feature uses PJL USTATUS commands to establish bidirectional communication with supported printers, reporting to the administrator whether the print job succeeded or failed. The printer (depending on the manufacturer) can also report the cause of any failures so an administrator can quickly address the issue without investigation and troubleshooting time. For more details, see Output Automation Additional Options.

Fixes

• An issue when printing through Output Automation, the time reported in the print stats was not correct has been resolved. PI-56941
• An issue with some HP printers and the Scan To Cloud feature not loading properly when the CPA is opened on the printer has been resolved. PI-54921
• An issue with modifying the root account failing in Vasion Automate has been resolved. PI-56381 / PI-54555
• An issue with the admin root user not getting created after switching to Unified Login has been resolved. PI-56112

Weekly Update: March 31st-April 6th, 2024

Fixes

• An issue with the "Send Password Reset Email" option when using Vasion Print (formerly PrinterLogic) within Vasion Automate has been resolved. PI-56047

Weekly Update: March 24th-30th, 2024

Fixes

• An issue when using custom data fields for printer objects in the Admin Console, causing the data entered not to be accurately reflected in the Enterprise Data Warehouse (EDW), has been resolved. PI-52884
• An issue when using the Vasion Automate platform, causing non-root users to be unable to accept the Master Software Agreement (MSA) for Vasion Automate as expected has been resolved. PI-56322
• An issue within Vasion Automate, when selecting the Print option from the sidebar, causing some customers to experience redirection to the Self-service Portal has been resolved. PI-56070
• An issue when logged in on the iOS mobile app using LDAP for authentication, causing the print release screen not to display any held jobs, has been resolved. PI-54113

Weekly Update: March 17th-23rd, 2024

Fixes

• An issue when running the Simplified Scanning report type in the Print Job Records report, causing an error of "Your session has expired. Please log in again" instead of displaying the report data has been resolved. PI-54437
• An issue when using specific HP printer models, causing some customers to see that SNMP is not detecting the device's serial number and reporting an error in the serial number field on the status tab, has been resolved. PI-52155
• An issue when using Fujifilm and Xerox devices, causing badge authentication not to work if the QR code is displayed on the screen unless the screen display is manually changed to show the sign-in option screen, has been resolved. PI-53804

Weekly Update: March 10th-16th, 2024

New Features & Enhancements

• New Feature: Kyocera Simplified Scanning

  Bundle: Core

  Benefiting Persona: IT admins and End Users

  Description: Kyocera now supports Simplified Scanning.

• New Setting: Only Print Attachments - Email Printing

  Benefiting Persona: IT admins and End Users

  Description: When enabled on the Service Client's Email Printing tab, email print jobs sent with attachments will only print the attachments, ignoring the body of the email. If there aren't attachments, the body of the email prints. For more details, see Configure Email Printing.

Fixes

• Optimization was performed to address issues experienced with HP drivers on macOS and Linux devices. PI-55598

Weekly Update: March 3rd-9th, 2024

Fixes

• An issue when using the mobile app and trying to login using LDAP Domain\User, causing the user to get an error of "Error - Please enter correct details" has been resolved. PI-50609
• An issue when using the Red Hat 8 Client, causing print jobs that are sent to a secure release queue to be aborted has been resolved. PI-51609
• An issue when using Red Hat 8.X and Firefox, and opening the Self-service Portal being presented with an error indicating the Client is not installed and a console error of “No such native application com.printerlogic.host.native.client” has been resolved. PI-55148

Weekly Update: February 25th-March 2nd, 2024

Fixes

• An issue when using a Windows 2022 server that is not running domain services, causing the Kyocera CPA to not install, has been resolved. PI-54563
• An issue causing the SNMP service not to work correctly when using SNMP v3 with a printer that does not have a Context Engine ID has been resolved. PI-49289
• An issue when using an IdP and the global pull print settings, causing a warning to display of "Functionality limited - LDAP settings should be configured for your domain(s)," although printing performs as expected, has been resolved. PI-51840
• An issue when using an IdP for authentication causing users to get logged out of the Client, lose deployed printers, and not access the Self-service Portal has been resolved. PI-55277
• Resolved continuous notification of "Login flow complete" when using an IdP with the Enable "Automatic Self-Service Portal and Release Portal" login setting enabled. PI-55026
• Improved Client refresh configuration behavior when the user is not authenticated on their machine. PI-55002
• An issue dependent on the driver and document types being used, causing the Print Job Records report to not always recognize all printed pages when printing double-sided or multiple pages, has been resolved. PI-55013
• An issue when viewing a Service Client object in the Admin Console and selecting the Apps tab, causing it to take longer than normal before displaying the screen, has been resolved. PI-54080
• An issue when using an Epic Print Server and sending a large job to a printer, causing the printer to pause during printing and then unpause, resulting in the print job staying in an "Error Printing" state, has been resolved. PI-55362
• An issue on some Kyocera printer models, causing the CPA not to install if using an old version of the Printer Apps service, has been resolved. PI-55295

Weekly Update: February 18th-24th, 2024

Fixes

• An issue when using the Canon CPA in the Single Sign-On (SSO) Provider mode and authenticating with an IdP causing the screen to lock up on the "Login Succeeded" message has been resolved. PI-55309

Weekly Update: February 11th-17th, 2024

New Features & Enhancements

• New Feature: Support for Fujifilm CPA

  Bundle: Security Bundle

  Benefiting Persona: IT admins and End Users

  Description:CPA 2.0 supported on Fujifilm - CPA 2.0 Multifunction Device (MFD).

Fixes

• An issue when using the macOS Client in conjunction with an IdP, causing multiple client icons to show in the tool bar has been resolved. PI-53375
• An issue when using an IdP on a macOS device and selecting the option to sign in with the IdP credentials, causing several browser tabs to open instead of just one, as expected, has been resolved. PI-55372
• An issue when signing into the Admin Console using an IdP and the Unified Login, causing the Admin Console to not open as expected has been resolved. PI-55136
• An issue on some HP models, causing the responsiveness of the CPA screen to not accurately adjust to be fully readable has been resolved. PI-53518
• An issue causing some print jobs to not display when using the CPA on Kyocera devices, and showing an error message of "Failed to get print job information" has been resolved. PI-55175

Weekly Update: February 4th-10th, 2024

New Features & Enhancements

• The Vasion Automate and Vasion Print (formerly PrinterLogic) roll out has begun. For more information visit the Vasion Print topic or visit the Vasion Automate website. To opt into the new features early, filling out the Fast-Track Request form will get the process started!

Fixes

• An issue on macOS devices using Client 25.1.0.652 and newer when signing in using an IdP, causing the user not to show as authenticated, has been resolved. PI-54044

Weekly Update: January 28th-February 3rd, 2024

Fixes

• An issue with the ChromeOS extension, causing printers not to be listed in alphabetical order, has been resolved. PI-53806

Weekly Update: January 21st-27th, 2024

• As of the current reporting, no active features or pertinent updates are available.

Weekly Update: January 14th-20th, 2024

New Features & Enhancements

• The Enterprise Data Warehouse (EDW) configuration utility has been updated. Configuration steps can be found in the Enterprise Data Warehouse (EDW) topic.

Fixes

• An issue when using a macOS and changing a print driver in the Admin Console causing the printer to be removed from the end user workstation has been resolved. PI-49850
• An issue when using the Safaribrowser on macOS devices, causing the Self-service Portal login process to freeze and the portal to not load has been resolved. PI-53703

Weekly Update: January 7th-13th, 2024

Fixes

• An issue when using some models of Toshiba Multifunction Printer (MFP) with the CPA and Single Sign-On (SSO), and badge authentication, a long delay is observed when logging in has been resolved. PI-53430