2022 Release Notes

Release Date: December 20th, 2022

Updates

• New versions of the PrinterLogic Chrome browser extension and Edge Chromium browser extension, have been released.

Fixed Issues

• An issue when using ONP printing to a pull printer without a release printer installed causing the print job to fail has been resolved. - PI-44448
• An issue when filtering for automatic client updates causing it to not happen during normal check-in has been resolved. - PI-41825
• An issue when attempting to export a Print Job Records report using the type "User" causing it to fail to export has been resolved. - PI-44399
• An issue preventing some users from using Simple Badge Release after an identity sync with group membership enabled has been resolved. - PI-44447
• An issue with the browser extension causing the need to continually refresh the browser has been resolved. - PI-45170
• An issue causing explicitly assigned External Gateways and Internal Routing Service Clients at a printer level to not be applied to the printer has been resolved. - PI-44672
• An issue when setting automatic client updates, the client was not updating on startup, login, or set time interval, but only when manually refreshing from the system tray has been resolved. - PI-44150
• An issue when installing the CPA on some Konica Minolta printers an error of "List index out of range" being displayed and install failing has been resolved. - PI-42392
• An issue causing the "Become an Okta member" link in the Admin Console to not function correctly has been resolved. - -PI-41823
• An issue causing the administrative Audit report to not show changes to client check-in time has been resolved. - PI-37530

Release Date: December 14th, 2022

Updates

• The Printer Apps service has been updated to a 64 bit service. This will improve the performance of the service and allow it to function better. Anyone running a 32 bit OS will be effected as the Printer Apps service will no longer run.

Fixed Issues

• An issue releasing print jobs using the iOS mobile app causing the print job to fail has been resolved. - PI-44353

Release Date: December 13th, 2022

Updates

• New versions of the PrinterLogic Chrome browser extension and Edge Chromium browser extension, have been released. Our extensions update automatically and will be compatible with Google's latest standard of only supporting Manifest 3.0 as of January 2023. To ensure there is no interruption when using these new extensions ensure you are compliant by:

  • Running Version 88 or later of the Chrome or Chromium-based Microsoft Edge browser (As of this publish date, Chrome is currently on Version 108).
  FAQ

  What is browser extension "Manifest"?

  • An extension manifest gives the browser information about the extension, such as the most important files and the capabilities the extension might use.

  How is Manifest v2 different from v3?

  • Manifest v3 includes improvements to privacy, security, and performance. For details, refer to the Overview of Manifest V3 provided by Chrome.

  What do I need to do before the end of December 2022?

  • Devices utilizing the Chrome or Chromium-based Microsoft Edge browser extensions, or the Chrome OS extension must be updated to Version 88 or later.

  Do I need to update the extensions manually?

  • The extensions will automatically update when released in December unless there are environmental restrictions to extension updates.

  What happens if I don't update the browser version in time?

  • The release of the new PrinterLogic Chrome, Edge Chromium, and Chrome OS extensions on Dec 12 will not function with browsers older then version 88 of chromium
  • Chrome Browser: The Self-service Portal will loop and prompt the end-user to install the PrinterLogic client because the extension is not communicating with the client. End-users will be unable to self-install printers from the portal.
  • Edge Chromium Browser: Self-service Portal will loop and prompt the end-user to install the PrinterLogic client because the extension is not communicating with the client. End-users will be unable to access and self-install printers from the portal.
  • Chrome OS Extension: Chromebooks and Chrome OS devices will not be able to access the Self-service Portal, receive printer deployments, or authenticate end-users.

  What can I do to resolve the issue if I don't update in time?

  • Update the Chrome and Chromium Edge Browser and Chrome OS devices to version 88 or later. Updating will resolve the communication issue and allow the extensions to function as expected.

Fixed Issues

• An issue when clicking on the object name when doing an Advanced Search not opening to a printer within a folder has been resolved. - PI-41890
• An issue when enabling soft match in LDAP settings of the selection not being saved has been resolved. - PI-40728
• An issue when an IdP user self-registered their badge in the Self-Service portal causing their IdP ID to be displayed in the Admin Console instead of the IdP username has been resolved. - PI-38874
• An issue when using a virtual environment, causing the Windows client to not check in causing end-users to be unable to install printers has been resolved. - PI-43420
• An issue causing the client to lose authentication when switching between home URLs has been resolved. - PI-44156

Release Date: December 5th, 2022

Fixed Issues

• An issue when using an IdP to log into the client on a Linux machine failing has been resolved. - PI-34826
• An issue with the mobile app, when using LDAP user credentials causing some held print jobs to not display on the Print Release tab has been resolved. - PI-43226
• An issue on some Lexmark Control Panel Application v2 causing the keyboard to cover the username/password fields has been resolved. - PI-42083
• An issue causing Portal Security based on IP Ranges to work inconsistently with Chromebooks has been resolved. - PI-41744
• An issue with Google Identity Sync not picking up small changes to group memberships has been resolved. - PI-43957
• An issue when deleting a user from Tools > Identities, causing the user to reappear if a search is performed has been resolved. - PI-43375
• An issue when deploying Advanced Groups printer deployments an error of Unable to Update Association(s) being presented has been resolved. - PI-43581
• An issue when having workstations report the SNMP data collection to PrinterLogic, the data not getting reported has been resolved. - PI-40729
• An issue with the Chrome OS print jobs requesting multiple copies but only printing one copy at a time has been resolved. - PI-40864

Release Date: November 21st, 2022

Fixed Issues

• Corrected an issue that was caused if the Client was installed using a command prompt but choosing not to also install the extension. If later deciding to manually install the extension, the extension was not working properly. - PI-43690
• An issue In Windows OS, PrinterInstaller Client versions being auto-updated showing version other than what was actually installed has been resolved. Fix will require uninstall and reinstall of client. - PI-35351
• An issue causing Clients to randomly lose authorization codes prompting to be reauthorized to access portals has been resolved. - PI-42687
• An issue causing the printerapps service to periodically get hung up while installing a CPA has been resolved. - PI-43186
• An issue when using IdP groups for authentication within portal security or RBAC not working has been resolved. - PI-43959
• An issue when using Google IdP in conjunction with iOS mobile app, of held print jobs not showing on release mechanisms has been resolved. - PI-40498

Release Date: November 9th, 2022

New Features

• Copy/Scan Tracking is now available on supported Lexmark devices.
• Copy/Scan Tracking is now available on supported Ricoh devices.

Fixed Issues

• An issue causing a long delay when accessing held print jobs on the CPA has been resolved. - PI-42994
• An issue causing Simple Badge Release service to default to IPV6 has been resolved. - PI-39423
• An issue causing the Edge and Chrome browser extensions to not install with the client when ran via script in SaaS has been resolved. - PI-31019
• An issue when accessing the CPA causing some users are experiencing longer than normal authentication times has been resolved. - PI-43143

Release Date: October 24th, 2022

New Features

• When configuring Simple Badge Release, port 31990 will automatically open when enabled, removing the previously required step of manually opening it.
• Using Simple Badge Release with RFIDeas Ethernet 241 devices now requires firmware version 4.XX to function properly. More information on this can be found in the PrinterLogic Knowledge Base.
• A feature was added for use when Epic Connector and LPD Service that gives the option to specify a shared storage location for use with service client redundancy.
• A feature was added for use when Epic Connector and LPD Service that gives the option to make failed print jobs due to a timeout into a held print job still available for secure release.

Fixed Issues

• An issue with iOS devices pull print jobs not showing printer released to in PrinterLogic reports has been resolved. - PI-42830
• An issue when using the iOS mobile app and a printer becomes unavailable while printing, causing the inability to change the printer, and the document becoming locked has been resolved . - PI-40669
• An issue causing the print spooler to get hung up when a job is interrupted on the printer causing further hang-ups after the interruption is fixed has been resolved. - PI-23724
• An issue when printing directly from an iOS device to a printer configured with an FQDN instead of an IP address causing the print job to fail has been resolved. - PI-39888

Release Date: October 11th, 2022

Enhancement

• For Xerox CPA 2.0 additional accounting options have been added when installing Copy/Scan tracking.

Fixed Issues

• An issue causing a "Tree Corrupted" error when deleting a folder or printer from the tree view has been resolved. - PI-42423
• An issue causing some supported Fuji Xerox CPA 2.0 from installing has been resolved. - PI-42140
• An issue with the 25.0.0.704 client version causing users in a TS/Citrix environment to be unable to print.has been resolved with client 25.0.0.715 and newer. - PI-40969
• An issue when installing the Ricoh CPA 2.0 causing an error of "List index out of range" being shown and the CPA install failing has been resolved. - PI-42089
• An issue with the iOS mobile app, causing some Sharp printers to not consistently print has been resolved. - PI-37662
• An issue causing large Okta groups (1k+) to error out when pushing groups to PrinterLogic has been resolved. - PI-41810
• An issue with the Offline Secure Release tab prompting to save even if changes weren't made has been resolved. - PI-41887
• Paper sizes specific to Canon were added to reporting fields. - PI-41603
• Options for enabling/disabling Xerox accounting prompts for CPA v2 has been added. - PI-41096
• Simple Badge Release automatically opens port 31990, removing need to manually open the port. - PI-27418
• An issue with an LDAP settings placeholder blocking input on fields has been resolved. - PI-41411
• An issue when adding a roles to perform specific tasks and omit the ability for others not following the set rules has been resolved. - PI-39634
• An issue when using Google IdP not deleting all groups when the Delete All Users option is used has been resolved. PI-38803
• An issue causing a user to be unable to login with a badge on the Fuji Xerox CPA 2.0 has been resolved. PI-41386
• An issue with HP CPA 2.0 showing a Job Accounting error has been resolved. - PI-41082
• An issue causing Off-Network Printing to not print on a Mac has been resolved. - PI-41879
• Several issues with Google identity sync with syncing group membership, changing values, and CPA errors have been resolved. - PI-41914, 41653, 41919
• An issue Print Job Records auto complete options not being clickable has been resolved. - PI-41214

Release Date: September 9th, 2022

Enhancement

• Installing CPA version 2.0 will now remove all CPA version 1.0 artifacts.

Fixed Issues

• An issue on Xerox 8100 series that caused accounting options to change when installing Copy/Scan Tracking has been resolved. - PI-38303
• An issue causing the customize button to be visible with SSO enabled on Xerox CPA has been resolved. PI-38803
• An issue not allowing IP ranges added to Portal Security has been resolved. PI-40335
• An issue with being unable to backspace when selecting a driver or profile by typing the information in the field has been resolved. - PI-39635
• An issue with Simple Badge release not working for CAC/PIV Authentication has been resolved. - PI-27771
• An issue with Toshiba CPA v2 installation has been resolved. - PI-20907

Release Date: August 18th, 2022

Fixed Issues

• An issue when logging into some Lexmark printers using an IdP resulting in the app showing an error has been resolved. - PI-39855
• An issue with the Android mobile app 2.3.5, with printers configured in the Port tab to use an FQDN not adding the printer to the mobile device has been resolved with new app build 2.3.6. - PI-38267
• An issue with the Android Mobile App (2.3.5), causing Microsoft Office jobsto not be released when printed directly from the mobile device has been resolved with new app build 2.3.6. - PI-38175
• An issue when using the Mac Client, when trying to hide options from end-users when right-clicking on client, options were still being displayed has been resolved. - PI-34365
• An issue when registering badges on Xerox showing "Authentication error" message has been resolved. - PI-35827
• An issue preventing the Simple Badge Release page from loading when there were a large number of printers has been resolved. - PI-40195
• An issue causing CPA and Simple Badge Release to only release one job at a time has been resolved. - PI-40238
• An issue causing the mobile app to show all held print jobs, not just those for the authenticated user has been resolved. - PI-40012
• An issue impacting IdP logins has been resolved. - PI-40011
• An issue when using Off-Network Printing when defaulted to Direct IP Printing as primary, causing the print job to show an error has been resolved. - PI-39539

Release Date: August 4th, 2022

Security Vulnerability Fix

• A security vulnerability found in the client has been addressed. More information is found in the PrinterLogic Security Bulletin.

Fixed Issues

• An issue causing the Print Job Records report to not load when working with large amounts of data has been resolved. - PI-39171
• An issue when using Advanced Group deployments with IP Address Range and any other exclusion is causing the excluded user(s) to still have the printer deployed has been resolved. - PI-37063
• An issue when sending a PDF file with multiple pages to an Off-Network printer, causing only one page to print and a PCL XL error to display has been resolved. - PI-39178

Release Date: July 20th, 2022

New Feature

• CPA support for Kyocera printers is now available. For a list of supported Kyocera printers see the PrinterLogic CPA page. For information on configuring it, see the Kyocera - CPA 2.0 documentation.

Fixed Issues

• An issue when swiping an unregistered badge at some Xerox printers showing an error instead of a registration screen has been resolved. - PI-39119
• An issue causing the SNMP service to time out when working with a large number of printers has been resolved. - PI-34753
• An issue causing no print jobs to be found when using Simple Badge Release in an environment with multiple Active Directory child domains has been resolved. - PI-38383
• An issue when using an IdP causing printers to be removed from workstations if there is an outage or validation of the request doesn't happen in time has been resolved. - PI-39192
• An issue preventing the CPA to be installed on some newer Canon printers has been resolved. - PI-38864
• An issue causing all printers to be deployed to all users when using Azure AD group deployment has been resolved. - PI-39118
• An issue causing pull print jobs from a Mac to fail to print on an off-network configured printer has been resolved. - PI-32709
• An issue when uninstalling the CPA on some Konica Minolta printers and then attempting to reinstall it, causing the re-installation to fail has been resolved. - PI-38894
• An issue when adding a Simple Badge Reader (SBR) device and manually entering the printer ID on the SBR tab of the Service Client causing the SBR service to shut down has been resolved. - PI-38424
• An issue when uninstalling the CPA from Xerox Versalink printers causing authentication settings to change to "Convenience" instead of "Login/Logout." has been resolved. - PI-38863
• An issue causing certain models of Canon printers to have the CPA screen freeze has been resolved. - PI-36908
• An issue causing an Off-Network configured printer, with a Gateway and/or Internal Routing Service set so they cannot be removed has been resolved. - PI-38983
• An issue when copying a pull printer, being asked for irrelevant information has been resolved. - PI-35793
• An issue causing PrinterLogic scrolling bars to flicker within 90% magnification has been resolved. - PI-26765

Release Date: June 27th, 2022

Notification

Due to the EOL of Internet Explorer 11, PrinterLogic will no longer support it as a browser option. See the note below for a summary of PrinterLogic's third party vendor policy:

New Feature

Print Quota Management

Print Quota Management is part of the optional Cost Management Bundle. Contact your sales rep for licensing information or to schedule a demo.

Print Quota Management gives administrators control over how much printing can be done by a group or an individual and can be adjusted as needed at either level. In addition, these printing controls can be tracked by either volume or price. This feature helps manage and reduce print volume, increases user accountability, and lowers costs and environmental impact. Quota Management is part of our optional Cost Management Bundle. You can find additional information in our FAQ document or by visiting our Quota Management configuration documentation. To request a demo, contact your Customer Success Manager.

Known issues:

• For QM to function as designed, you must use a PCL or PCLXL printer driver. In some cases, proprietary or device-specific drivers may not allow QM to work correctly.
• Currently, the PrinterLogic Linux Client counts every print job as one page, potentially causing inaccurate quota tracking. A fix for this is in current development.
• Printers with Pull Printing enabled are presenting errors. A fix for this is in development.
• Secure printing using the Windows client is not deducting quota. A fix for this is in development.
• The QM reporting feature is still under development and is scheduled for a Q3 release.

Fixed Issues

• An issue causing some Ricoh IM series printers to be unable to communicate with the service client through the app has been resolved. - PI-36614
• An issue causing Google Identity Sync to provision users with an incorrect source_service value has been resolved. - PI-36252
• An issue causing no logout option on the CPA on some Xerox printers has been resolved. - PI-27727
• An issue causing the time on the CPA to display different from the Release Portal has been resolved. - PI-35366
• An issue causing a multiple SNMP environment to return data for all printers instead of just the folder it's assigned to has been resolved. - PI-38348
• An issue causing printers installed by a Mac Client to print duplicate copies has been resolved. - PI-36757
• An issue when disabling default SSO settings not disabling SSO mode has been resolved. - PI-38143
• An issue when using the setting "Automatically Open Browser to Login on Desktop Client" to open two browser tabs has been resolved. - PI-34725
• An issue causing authorization settings configured in the admin console to not reflect on the Self-Service Portal has been resolved. - PI-38159
• An issue causing Service Client SNMP V3 to fail to start when using SHA has been resolved. - PI-33423

Release Date: June 6th, 2022

Update

• Off-Network Printing now offers the ability to set default printing behavior. Printing can be set to:
  • Off-Network Only - Printing is always done via off-network.
  • Direct IP Primary - Direct IP printing will be attempted and if unseccesful, off-network printing will initiate.
  • Off-Network Primary - Off-network printing will be attempted and if unseccesful, direct IP printing will initiate.

  More information can be found in the Off-Network Summary topic.

• The screen on the CPA is now more reactive on smaller printer screen sizes allowing better visibility and providing a better user experience.

Fixed Issues

• An issue causing the SNMP service to intermittently encounter an error and shut down has been resolved. - PI-35840
• An issue causing the time appearing in the CPA to be different from time in the release portal has been resolved. - PI-35366
• An issue when using the Mobile App with iOS, causing the user to get logged out when app is closed has been resolved. - PI-33985
• An issue causing mass deployments using the data manager to not work as expected when using an IdP has been resolved. - PI-37529
• An issue causing IdP deployments to not show up in the Administrative Audit Records report has been resolved. - PI-36199
• An issue causing a "403 Forbidden" error when accessing the release portal has been resolved. - PI-37413
• On the iOS app, an issue that was causing portal security to not function as expected was resolved. - PI-35128 & PI-35136
• An issue that was causing logging out of the mobile app to not function as expected has been resolved.
• An issue of being unable to add printers from tree view on mobile app when authenticating with Azure AD has been resolved. - PI-36747
• An issue when updating from an older client to client .475 presents an error of "Signature could not be verified" has been resolved- PI-31833

Release Date: April 28th, 2022

Updates

• Some of the service Client Logs have been moved to a new location to improve performance. The log files that have been moved are:
  • IOS Print
  • Email print
  • Service Host
  • Printer Apps
  • SNMP
• These files are now located at the following path:
  • C:\Program Files (x86)\Printer Properties Pro\Printer Installer Client\ServiceClientLogs\
• Logs that remain at their original path are:
  • External Gateway
  • Internal Gateway
  • Simple Badge Release

• For HP printers, the CPA 2.0 icon size has been adjusted to show on FutureSmart 3 printers.

Fixed Issues

• An issue causing the Canon CPA 2.0 to not uninstall has been resolved. - PI-36958
• An issue causing periodic firmware errors with the Lexmark CPA has been resolved. - PI-26373
• An issue causing SNMP to become disabled has been resolved. - PI-36578
• An issue causing EDW reporting to not show user info has been resolved. - PI-36198
• An issue causing delayed user logout on Xerox CPA 2.0 has been resolved. - PI-36197
• An issue causing Xerox CPA V2 using SSO mode, and uninstalling the CPA, reverting settings back to default has been resolved. - PI-33702
• An issue causing the Service Client to fail to run on Ubuntu 20.04 has been resolved. - PI-31865
• An issue causing Lexmark printer CPA in SSO mode, scanning badge without first touching the screen to fail has been resolved.- PI-35438

Release Date: April 8th, 2022

New Features

• Control Panel Application (CPA) Manager is now available in SaaS applications of PrinterLogic. The CPA Manager is a tool found on your Service Client object on the Printer Apps tab. The CPA Manager is a quick reference to see information regarding the CPA in your environment. More information can be found in the CPA Manager topic.
• Enterprise Data Warehouse is now available in the SaaS application as part of the Output Management Bundle. EDW is a feature that will allow data mining for use within several BI tools for granular reporting. EDW will require the use of a BI tool provided by the customer. For more information on this feature, see the documentation on EDW. The EDW is part of the Output Management bundle. See the Licensing & Pricing FAQ for more information on the available bundles.

Fixed Issues

• An issue causing Google Identity Sync to provision users with incorrect source_service value has been resolved. - PI-36252
• An issue causing SNMP settings to automatically be disabled has been resolved. - PI-35436
• An issue causing users to be unable to print to some TC Energy printers has been resolved. - PI-34512
• An issue causing email print jobs to not print in color even if settings allow it has been resolved. - PI-34939
• An issue causing User Roles screen to display the error "Unable to get role assignment" and display a blank "Role Type" has been resolved. - PI-33689
• An issue with Xerox CPA V2 using SSO mode, and uninstalling the CPA will revert settings back to default has been resolved. - PI-33702
• An issue when Job Tracking is used on Sharp CPA 2.0 with SSO enabled causing CPA to fail has been resolved. - PI-31689

Release Date: March 2nd, 2022

New Features

• Ricoh MP series printers are now supported for use with CPA 2.0. Configuration details can be found in the Ricoh CPA 2.0 documentation. Supported Ricoh printers can be found on the CPA supported printers page.

Fixed Issues

• An issue when sending secure print jobs via iOS not releasing with the CPA has been resolved. - PI-32463
• An issue with Android mobile app with an error of "Printer has no connection to mobile device" when releasing has been resolved. - PI-32393
• An issue causing Simple Badge Release to not work when the Service Client is behind a proxy has been resolved. - PI-33931
• An issue causing an error when installing the Canon CPA has been resolved. - PI-32989
• An issue causing color print jobs to report as black and white when printed has been resolved. - PI-23155
• An issue causing the CPA 2.0 installation to fail on some Ricoh printers when using a proxy server has been resolved. - PI-33734
• An issue when holding several print jobs with a Chromebook, causing CPU spikes and extension problems has been resolved. - PI-30157
• An issue causing a temporary authorization code to not authorize the device has been resolved. - PI-33114.
• The issue of IdP groups not showing when searched for during printer deployment or admin user creation has been resolved. - PI-34600
• The issue of when a duplicate LDAP users existed in the pl_ms_users_users table, causing adding a badge to fail is resolved. - PI-33020

Release Date: February 9th, 2022

New Features

• The Identities Tool has been added for SaaS instances that are using a single IdP. For SaaS instances that are using concurrent IdPs, the Identity Management Tool is used for a similar purpose. In both tools, information can be gathered on users that are provisioned by your Identity Provider.
• CPA support for Fuji Xerox printers is now available in PrinterLogic SaaS. A list of Fuji Xerox printers supported can be found at our CPA Support page. For details on installing, see our documentation on the Fuji Xerox CPA.

Fixed Issues

• Includes corrective measures to remediate a security vulnerability found in the PolicyKit (Polkit) systemd SUID-root program PolicyKit (Polkit) is an application-level toolkit for defining and handling the policy to allow unprivileged users to run commands as privileged users according predefined policies. It's installed by default in every major Linux distribution., which is installed by default in all major Linux distributions. Polkit has been updated with the latest version as recommended by Linux. For more information, see our PrinterLogic Security Bulletin.
• An issue causing the KM CPA to remove itself and not reinstall has been resolved. - PI-31740
• An issue If using multiple IdPs, when logging into the mobile app, causing held jobs to not be displayed has been resolved. - PI-32029
• The issue not allowing IdPs to be enabled and saved has been resolved. - PI-33805
• The issue when using a leading "0" in a PIN in Okta not updating has been resolved. - PI-33762
• An issue using secure print/release and and special characters of ¿ or é or ' (space single quote) in the title of the job not being released is resolved. - PI-30852

Release Date: January 14th, 2022

New Feature

• If using concurrent IdPs, each IdP can now be configured to enable authentication for end users or for admin users separately if needed. This new setting is discussed in each individual configuration document.

Fixed Issues

• An issue with the Browser extension not talking to Windows Client in Chrome Browser not recognizing it's installed has been resolved. - PI-31280
• An issue with the Chrome OS Client extension causing held print jobs to not be deleted after a set threshold has been resolved. - PI-32029
• The issue causing PDF images to fail when printed from Adobe Acrobat DC has been resolved. - PI-33367
• The issue not allowing PrinterLogic to automatically manage printers with an existing "&" in the printer name has been resolved. - PI-32845
• The issue when using the Data Manager to import using XML/CSV files, using "quotations" causing a format error has been resolved. - PI-27549
• The issue when authenticating with Google Identity causing a 502 and a 401 authentication error has been resolved. - PI-33674
• The issue when using a Chromebook, printing to some Canon printers failing has been resolved. - PI-30203
• The issue causing the SNMP memory error and causing the SNMP service to restart has been resolved. - PI-29501