CPA Manager

The CPA Manager, located on the Service Client's Printer Apps tab, is used to simultaneously install applications on multiple printer objects from the same manufacturer. In addition, it provides a status overview of each installed application across your network, including which printers have the application installed on them.

Access the CPA Manager

You can access the CPA manager by selecting the Service Client machine managing your printer apps service from the tree structure in the Admin Console and selecting the Printer Apps tab.

Service Client- Printer Apps tab with the service enabled

CPA Manager Details

The top of the tab shows the following:

  • The option to enable the Printer Apps service.
  • The Service Client status.
    • Status indicator — displays green for online, red for offline.
    • The current Service Client version.
  • Service Client HTTPS certificate information.
    • The Service Client Hostname / IP Address.
    • The Certificate Hostname / IP Address.
    • The Certificate status — whether or not the certificate matches the hostname.

Service Client - Printer Apps tab with the service enabled

Printer List

The bottom part of the Printer Apps tab displays the list of printers that have applications installed and are being managed by the Service Client in a table format. You can select any column heading to sort in ascending or descending order. The amount of printers added to the CPA Manager displays above the Actions drop-down.

  • Printer Name — the name of the printer object as defined on the tree structure. Select the name to open the printer object.
  • IP Address — the printer object's IP Address.
  • Printer Folder Path — shows the folder path of the printer object's location.
  • Manufacturer — the printer object's device manufacturer.
  • ICMP Ping — the printer object's current ICMP status to indicate connectivity between devices. The ping intervals match those set for your SNMP status monitoring settings.
  • CPA Authentication — lists an image that depicts the type of authentication configured for use with the object. Hovering your mouse pointer over the image provides the image's description.
    • Authentication lock icon — Username and Password authentication.
    • PIN keypad icon — PIN authentication.
    • Badge icon— Badge authentication.
    • Single sign-on blue cloud icon — Single Sign On
  • Status —lists messages about the printer object's current status and, in some cases, past status. These messages can help determine errors blocking installation, the current progress of the installation, and if you previously had the application installed.

The Printers section of the Printer Apps tab showing 6 printers

Enable the Printer Apps Service

  1. Navigate to the Printer Apps tab on the Service Client.

  2. Select Enable Printer Apps.

  3. Select Save
  4. Access the physical device designated as the Service Client.
  5. Use the system tray icon or start menu to "Refresh Configurations".
  6. Open Task Manager and select the Details tab.
  7. In the Search field type "printer" to locate the Client processes.
  8. Verify the following services.
    1. Client services (PrinterInstallerClient.exe, PrinterInstallerClientInterface.exe, PrinterInstallerClientLauncher.exe).
    2. PrinterLogicServiceManager.exe.
    3. PrinterLogicServicePrinterApp.exe.
    4. Other enabled services on the Service Client will also show.

Add a Printer

There are two way to add printers for installation.

  1. Select the printers from a list.
  2. Browse and the printers from the tree structure. By using the tree structure, you can select a folder, which will automatically select all printer objects contained within it.

Select Printers

When working with multiple printers, they must all be from the same manufacturer.

  1. Select the Add Printers button.

  2. Select any printers from the list as long as they are from the same manufacturer, then select Next.

    CPA Manager Add Printers pop up showing a list of printers from your tree view that can be selected, and a red arrow is pointing to the checked box of the top printer in the list.

  3. Select the Manufacturer from the drop-down list.

    Add Printers pop-up showing the Manufacturer field and expanded options list after selecting the printers.

  4. Select the desired settings to apply to all printers selected, then select Next. The options displayed vary by manufacturer.

    Add Printers pop-up where the control panel application settings are defined, including installation credentials, Single sign-on settings, and CPA authentication method. The Next button is highlighted in the bottom right.

    If you use an IdP, the Control Panel Application (CPA) only supports badge and PIN authentication.

  5. Confirm all the printers are from the same manufacturer, then select Save.

    Add Printers pop-up asking to confirm if all printers in this batch are from the same manufacturer, and the Save button is highlighted in the bottom right.

  6. Select Close on the Updating settings... modal. The installation process continues in the background and may take some time.

    Printer apps tab after saving the printers, and it's showing a small Updating Settings pop-up in the middle of the screen with a close button on it.

The printers display on the list and you can view the current status under the Status column.

Browse for Printers

  1. Select the Add Printers button.

  2. Select the Browse option.

    Add Printers pop-up showing some printers, and an arrow pointing to the Browse button in the upper right.

  3. Open the tree structure to the printer(s) or folder you would like to add to the CPA Manager list. Once selected, select Add.

    Browse pop-up showing the folder tree where printers and folders can be selected to add.

    You can use the Ctrl and Shift keys to select multiple folders and printers. All selected printers must be from the same manufacturer. Only select a folder if all printers within that folder are from the same manufacturer.

  4. Once the selected printers are displayed, select Next.

    Add Printers pop-up with two of the printers in the list selected, and the Next button is highlighted in the bottom right.

  5. Select the correct manufacturer from the drop-down list.

    Add Printers pop-up showing the Manufacturer field and expanded options list after selecting the printers.

  6. Select the desired settings to apply to all printers selected, then select Next.

    Add Printers pop-up where the control panel application settings are defined, including installation credentials, Single sign-on settings, and CPA authentication method. The Next button is highlighted in the bottom right.

  7. Confirm they are from the same manufacturer, then select Save.

    Add Printers pop-up asking to confirm if all printers in this batch are from the same manufacturer, and the Save button is highlighted in the bottom right.

  8. Select Close on the Updating settings... modal. The installation process continues in the background and may take some time.

    Printer apps tab after saving the printers, and it's showing a small Updating Settings pop-up in the middle of the screen with a close button on it.

The printers display on the list and you can view the current status under the Status column.

Action Options

You can perform specific actions depending on printers selected from the CPA Manager list. Each action may rely on things such as if the chosen items are like manufacturers or if the printers will support the action based on configuration. The actions become available when a printer is selected.

Just because a printer appears in the list does not mean it is ready to have the App installed. The list includes any printer associated with the Service Client.

Printer App's tab showing the expanded Actions list and the Install Apps sub-option.

  • Install Apps — installs the CPA or Off-Network Cloud Print (ONCP) app onto printers. when the printer is added correctly, you can install multiple CPAs or ONCP apps to printers regardless of the manufacturer.
  • Uninstall Apps — uninstalls apps from the printers. You can uninstall multiple apps regardless of the manufacturer.
  • Modify — this option is only available if you select printers from the same manufacturer. You can modify the printer's admin credentials, SSO or CPA authentication options.
  • Delete — removes the printer definition from the Service Client, which in turn removes the Service Client from the Printer Apps. If you delete a printer here, the Apps tab on the printer will no longer list the Service Client. It does not delete the printer from the tree structure. You can remove multiple items at once.

Installing Apps

When working with multiple printers, they must all be from the same manufacturer.

  1. Select the printer(s) you want to install apps on.

  2. Select Install Apps.

    Printer Apps tab with three printers selected, and the Actions drop-down expanded showing the Install Apps sub-option.

  3. Select from the following apps, as long as they are enabled and have met all the requirements.
    1. Secure Release to install the CPA.
    2. Scan To Email, if your printer supports Simplified Scanning.
    3. Scan To Cloud, if your printer supports Simplified Scanning.
    4. QR Code Options.
    5. Copy/Scan Tracking.
    6. Off-Network Cloud Print (ONCP).

  4. Select Save

    This is an image of the various options that may be available depending on manufacturer for printer CPA options.

    Depending on the features selected, the process can take time. You can refresh the page to show status changes.

  5. Select Close on the Updating settings... modal. The installation process continues in the background and may take some time.

    Printer apps tab after saving the printers, and it's showing a small Updating Settings pop-up in the middle of the screen with a close button on it.

Once the install(s) completes, the status is updated to Control Panel / ONCP: Install completed successfully. Hovering over the CPA Authentication icons describes the option.

Uninstalling Applications

When working with multiple printers, they must all be from the same manufacturer.

  1. Select the printer(s) where you want uninstall the application.

  2. Select Uninstall Apps.

    Printer App's tab showing the expanded Actions list and the Install Apps sub-option.

  3. Select the options to uninstall, then select Save.

    Depending on the features selected, the process can take time. You can refresh the page to show status changes.

  4. Select Close on the Updating settings... modal. The uninstallation process continues in the background and may take some time.

    Printer apps tab after saving the printers, and it's showing a small Updating Settings pop-up in the middle of the screen with a close button on it.

An image showing the options that can be selected to uninstall from the CPA.

Once the uninstall(s) completes, the status will be updated to Control Panel / ONCP : Uninstall completed successfully. The status always displays in blue writing to indicate that you successfully uninstalled the application at one point.

Printer Apps tab with the Status for a printer in the Printers list showing the successful uninstall message.

Modifying Configurations

When working with multiple printers, they must all be from the same manufacturer.

  1. Select the printer(s) to modify application settings for, then select Modify.

  2. Make the application settings adjustments as needed, then select Save.

    Add Printers pop-up where the control panel application settings are defined, including installation credentials, Single sign-on settings, and CPA authentication method.

Delete Printers

  1. Select the printer(s) to delete.
  2. Select the Delete option.
  3. In the confirmation modal select OK.

Troubleshooting Help