PrinterLogic Mobile App

The PrinterLogic App provides a secure, native mobile printing solution that supports end users as they work from anywhere. In this section you can learn about what is required to configure and manage the PrinterLogic app for your organization.

Be sure not to mistake the PrinterLogic App, a mobile app installed on your device, with the Control Panel Application (CPA), an application that is installed on a printer to release pull and secure release print jobs. See Control Panel Application (CPA) for more information.

Key Points

The PrinterLogic App provides end users printing and scanning functionality right from their pocket with:

  • Mobile direct IP printing — print documents from the mobile device directly to printers from your PrinterLogic environments.
  • Mobile app print release — release documents held for pull print or secure release originating from a workstation, at a printer.
  • Off-Network Mobile Printing — print documents to network printers while outside the local network.

    The printer must support IPP 2.0 and it must be enabled.

  • Print Quota Management — view the total assigned quota and remaining available quota.

This all-in-one solution provides the power of Virtual Appliance in a single application that fits in your pocket. Think of the mobile app as the Virtual Appliance Client that goes on your end users mobile devices.

Secure Release, Off-Network Print, and Quota Management require additional licensing.

PrinterLogic mobile app home screen.

Definitions

Mobile Printing
Print from any app on your device using printers that have been automatically deployed by the IT administrator or self-installed printer managed by Virtual Appliance.

With the PrinterLogic App, IT can manage printing for iOS and Android devices the same way it does for other operating systems such as Windows, macOS, etc. Additionally, because Virtual Appliance uses direct IP printing, all jobs stay local and are secure.

Diagram showing direct IPP printing from the mobile device to the printer.

Mobile Pull Printing

A way of securing your printed output by "holding" the print job in a print queue on the workstation or mobile device until you are ready to send the print job to a specific, selected printer. You can then use any of the available release mechanisms such as, the CPA, the PrinterLogic App, or the Release Portal to release the print job to the printer. See Pull Print for more information.

Mobile Direct Secure Release
Direct Secure Release protects confidential information by making sure that you, and only you, receive the printed document. You initiate a print job from any device or workstation to a designated secure release printer, and release the print job when you are physically in front of the printer using your mobile device. This ensures the print job makes it into your hands, remaining secure. SeeDirect Secure Release for more infomration.

Requirements

Here is an overview of the admin requirements to configure the PrinterLogic App. For an overview of the app features, see Mobile App Overview. For more information on how to use the app, see the PrinterLogic App.

Download the mobile app from the App Store or Google Play Store.

Google Play Store badge and QR code for the PrinterLogic App.App Store badge and QR code for the PrinterLogic App.

The PrinterLogic App supports the current operating system version from the supported manufacturers, plus two previous versions (maintenance releases do not count). For example, if Apple releases iOS 17, then iOS 16, and 15 will be supported.

Mobile App Access

To access the mobile app, first set the company's Virtual Appliance instance An instance is a collection of services and service groups that is associated with a customer. A customer's instance is created from an application template and is then deployed to a cloud or virtual server. URL. The app supports sign in using the same credentials used to login on workstations or an identity provider.

PrinterLogic instance URL screen.

Username and Password sign in screen.

PrinterLogic Sign In screen showing the Sign In with Okta option.

On successful sign in, end users can see their print jobs being held in the print queue. They would see the same information if they logged in to the Release Portal.

Releasing print jobs can be done two different ways;

  1. Use a traditional method, or
  2. Use a QR code to access the jobs and release them.

The main difference with the two options is the ability to release multiple print jobs at once when using the QR code method. These methods are shown in more detail in the Print Release guide.

If the end-user is releasing to a Secure Release printer, only that printer will be automatically selected.

Print job selected from the queue and showing the Print or Delete options.

After the job is printed, end users receive a notification that the job has been released and is removed from the print queue.

To learn more see:

Troubleshooting Help