Release Notes 2024

General Known Issues

These known issues affect the product and are not necessarily specific to any one component. The items listed are subject to change. If you don't see a previously known issue, check the Fixes sections in the recent component releases under their respective tabs.

• An issue with the Ricoh CPA not connecting fully after device wakeup and displaying a 500 or Login Service Unavailable error has been reported. PI-57582
• An issue with the Delete Provisioning Data button not consistently removing data has been reported. PI-57580
• An issue with print jobs being associated with the local user rather than the IdP user has been reported. PI-57525
• An issue with custom roles with View permission to the Apps tab still allowing CPA actions through the CPA Manager has been reported. PI-57524
• An issue with custom roles assigned the View permission for the printer Apps tab not displaying the page settings has been reported. PI-57523
• An issue the PrinterLogicServiceManager.exe service crashing in environments using large PAC files has been reported. PI-57496
• An issue with the Printer Info tab's SNMP data not updating after applying a new IP address to the device has been reported. PI-57183
• When importing Tree Structure data using the Data Manager, objects get uploaded as Folder objects instead of entries in the "Object Type" column on the CSV. The TCP/IP Printer report can be used to upload printer data as a workaround. PI-56899
• On some Ricoh devices with the CPA installed in SSO Provider mode, if scanning a document using the native printer scanner and opening the PrinterLogic CPA after the scan, a modal asks, "Scan Next Page or Complete?" Selecting either option results in odd behavior requiring selecting the "Home" option and going back into the CPA. PI-56876
• When using Scan To Cloud to preset scan locations, the CPA shows that the scan was successful, but the scan is failing, resulting in an email to the user informing them of the failed scan and a log error of "Error 1227 (42000): Access level insufficient for request": forbidden." PI-56701
• Some HP printers are showing ýè at the beginning of the Firmware Version number on the Printer Info Tab. PI-56537
• On printer object's status page, the "Color" field shows "No" for HP printers even if the printer supports color per the driver used. PI-56525
• When looking at the SNMP status page for a printer, the hostname is being displayed in the IP Address field. PI-56509
• On the Authorized Devices screen, if multiple pages of devices exist, when searching for a specific device, some customers are experiencing no results displayed despite the searched device showing in the Workstations report. PI-56310
• The sessions table is not consistently purging old data causing the table to have a large amount of data stored. PI-56127
• When using a Chromebook and releasing a print job to some Xerox printer models the print job is failing to print. PI-56118
• When using the KyoceraCPA with or without SSO, once the CPA is installed, when attempting to open it on the printer a white screen is displayed. In the case of SSO enabled, there is also a spinning wheel displayed with "Please Wait" next to it. The CPA does not open. PI-56063
• When using an FQDN for a printer instead of an IP address, the printer apps service is experiencing a caching issue, causing an error during CPA installation. Changing the FQDN to an IP address will install correctly as a workaround. PI-56027
• When removing a driver from a printer in the Driver/Profile Repository, the Profile button remains active, causing confusion due to an error of "You must select a driver" being presented if the Profile button is selected. PI-55801
• When using the CPA in Provider mode on some HP devices, the tray selection option is locked to "Any Size" instead of allowing users to select the necessary paper size. PI-55792
• When using PingFed and PIN Authentication, trying to set a PIN in the Self-service Portal is causing an error. PI-55648
• When given the role of Non-Administrator and access to the Data Manager, users can see all printers, although they should only see printers they are given access to at the assigned level. PI-55517
• Despite disabling the option to show client options in the system tray, pull and email printing options are still being displayed. PI-55016
• After turning off the setting to "Enable 'Install Client' link" in Tools > Settings >Portal, when navigating to the Self-Service Portal and attempting to login with an IdP, the client exe file is still downloaded. PI-54790
• When using a Chromebook and printing to some Konica Minolta printers (4000i), the print job prints in unintelligible letters and characters. PI-54781
• When using some special characters in the name of a folder object in the tree view, such as "&," the character is not displaying correctly in the tree view. PI-54698
• If a service client object is deleted from the admin console and all folders are removed on the end machine, the folders are being rebuilt on the end machine, causing the service client to still show in the database despite not showing in the admin console. PI-54688
• When running reports filtered at a sub-folder level on a folder using a special character such as "&," the report returns no data. PI-54646
• If the IP address of a printer is manually changed to the wrong address on a user machine and the correct IP address is set in the Admin Console, during a client refresh, the end user machine is not reverting the address back to the correct address found in the Admin Console. PI-54298
• When creating local users in the Admin Console with a valid email address, the email addresses are not being created in the database, causing email alerts not to be sent to designated users. PI-54296
• When using Scan To - Email in conjunction with Xerox printers, latency is experienced, and sometimes pressing buttons on the screen must be done multiple times. PI-54050
• When using SNMP V1/2, the Status tab on a printer object shows "Unknown" instead of the correct data. Logs are showing that SNMP has timed out. PI-53920
• When an ampersand or other special characters are used in the LDAP bind user password, the connection is unable to authenticate. PI-53839
• An issue in the Tree View, when right-clicking on a TCP/IP Printer object, causing options to be given to create new objects that should not be available, has been reported. PI-53531
• In the Tree View, when selecting the new option on a Service Client object, options are given to create objects that should not be available. PI-53530
• When using Okta users to link to LDAP users using Soft Match and not using SCIM, Okta users can view LDAP user's print jobs on the mobile device, and Okta users cannot see their own print jobs on their desktops. PI-52889
• When a user sends a Scan To email job from the printers native app, and then logs out, if the job is still sending, and another user tries to sign into the same printer using the PrinterLogic CPA, they are getting an "Authentication Failure" message until the job finishes sending. PI-52792
• When using Azure and badge authentication and mapping the same attribute of AuthPinUser for both the badge number and the PIN number, the Badge ID is not updating. PI-52700
• On some Xerox printers, when using the SSO Provider option, badge scanning is failing after firmware update to 119.011.033.15000. PI-51782
• When running the Print Job Records report filtered by user, the "Full Name" column does not consistently show all user names. PI-51162
• When using LDAP in conjunction with Identity Sync to synchronize groups, users are appearing in identities, while the groups are not being synchronized as expected. PI-51117
• When logging in with an IdP to the self-service Portal or Admin Console, a message is quickly displayed showing "The server returned an invalid response." This message IS expected behavior, but is showing for a longer than normal period of time for some customers, causing some concern. However, the login is still happening once the message goes away. PI-51010
• When using a custom role created in RBAC, if the user assigned the role has a failed Data Manger import, they cannot download the failed import results. PI-50487
• When using advanced groups, if the last operation deleted from the advanced group was an IP Range object, and another operation is not added, the IP Range object is still associated with the advanced group. PI-48681
• An issue with PIVCAC prompts not consistently happening has been reported. PI-48265
• If printers sharing the same name are deployed to the same user, only one printer gets installed. PI-48243
• If attempting to remove a shared print queue deployment, the printer is not being removed from the workstation when the deployment is removed. PI-48096
• When performing an advanced search, if more than two values are searched for the screen refreshes causing the advanced search screen to close. PI-47118
• Some shortcut options set on Tools Settings Client are not respecting the disabled status on Windows machines. PI-38145

• When using Off-Network Printing with printers configured to use the IRS and the US region External Gateway, Off-Network print jobs are failing with an error showing in the log of "There was an error connecting to ofn.app.printercloud.com:443 -> SendRequest(Send(Custom { kind: Other, error: hyper::Error(User(NoUpgrade)) }))." PI-56362
• Some customers are reporting that if deleting an Entra ID (Azure AD) identity from Tools Identities in the Admin Console when the user is re-provisioned the user does not reappear in the Identities table as expected. Additionally, some users are not syncing correctly with groups. PI-56351
• If an admin user is assigned only the role with access to the Data Manager, when they attempt to download any results, the download fails, and they see an error of "You do not have sufficient permissions to perform this operation.” PI-56323
• When using Off-Network Printing, some customers report receiving "Bad Gateway" errors, and health checks are failing. PI-55006
• An issue with the folder's Services tab taking to long to load in Virtual Appliance environments with more than 10k printer objects has been reported. PI-57279
• When printing through OM, the time reported in the print stats is not correct. PI-56941
• When using a Linux Service Client and Printer Apps Service, the Service Client gets stuck in a loop due to a coding issue. PI-56033
• If an Administrator role user has been running scheduled reports and then decides to delete old .pdf or .csv files from the pi/storage/app/reports/schedule-csv or schedule-pdf folders, the admin user gets the error message of "You require permission from Unix User\root to make changes to this file." PI-55452
• When using an IdP on a Mac device, when selecting the option to sign in with the IdP credentials, several browser tabs are opening instead of just one, as expected. PI-55372
• If using an Epic Print Server and sending a large job to a printer, if the printer is paused during printing and then un-paused, instead of printing starting back up as expected, the print job stays in an "Error Printing" state. PI-55362
• On some Kyocera printer models, the CPA is not installing if using the most recent version of the Printer Apps service. PI-55295
• Some end-users using an IdP for authentication are experiencing the IdP losing connection, resulting in the removal of deployed printers, logging out of the Client, and unable to sign into the Self-Service Portal. PI-55277
• Print jobs fail to display when using the CPA with Kyocera devices, and an error message "Failed to get print job information" is displayed. PI-55175
• When using Red Hat 8.X and Firefox, opening the Self-Service Portal will show an error indicating the Client is not installed and a console error of “No such native application com.printerlogic.host.native.client.” PI-55148
• When using an IdP and having the option to "automatically open browser to log in on desktop client" enabled, end users continually receive browser pop-up notifications reporting that the login workflow has been completed. PI-55026
• Depending on the driver and document types, print job reports are not always recognizing all printed pages when printing double sided or multiple pages. PI-55013
• An issue when using a Windows 2022 server that is not running domain services, causing the Kyocera CPA to not install, has been reported. PI-54563
• When running the Simplified Scanning report type in the Print Job Records report, an error of "Your session has expired. Please log in again" is displayed instead of the report data. PI-54437
• An issue when logged in on the iOS mobile app using LDAP for authentication, causing the print release screen not to display any held jobs, has been reported. PI-54113
• When viewing a Service Client object in the Admin Console and selecting the Apps tab, it is taking longer than normal before displaying the screen. PI-54080
• When using Off-Network Printing with a self-hosted external gateway, some HP models are not printing jobs despite showing in the logs that the print job was successful. PI-54049
• When using Fujifilm and Xerox devices, badge authentication does not work if the QR code is displayed on the screen unless the screen display is manually changed to show the sign-in option screen. PI-53804
• An issue when using the Safari browser on Mac devices, causing the Self-service Portal login process to freeze and the portal to not load has been reported. PI-53703
• In the Tree View, when right-clicking on a TCP/IP Printer object, options are given to create new objects that should not be available. PI-53531
• On some HP models, the responsiveness of the CPA screen is not accurately adjusting to be fully readable, even if the device meets the minimum requirements of the 4.3-inch screen. PI-53518
• An issue when using the Mac client in conjunction with an IdP, causing multiple client icons to show in the tool bar has been reported. PI-53375
• When using custom data fields for printer objects in the Admin Console, the data entered is not accurately being reflected in the Enterprise Data Warehouse (EDW). PI-52884
• For some specific HP printer models, some customers see that SNMP is not detecting the device's serial number and reporting an error in the serial number field on the status tab. PI-52155
• An issue when using an IdP and the global pull print settings, causing a warning to display of "Functionality limited - LDAP settings should be configured for your domain(s) in Tools Settings General" although printing performs as expected, has been reported. PI-51840
• When using the RedHat 8 client, print jobs are sent to a secure release queue are aborted. PI-51609
• When clicking on the "Lost Password" option on the Admin Console Login screen, no reset email is sent and an error is given of "We are unable to process your request at this time. Please contact support@printerlogic.com for assistance.” PI-50732
• An issue when using a Mac and changing a print driver in the Admin Console causing the printer to be removed from the end user workstation has been reported. PI-49850
• An issue causing the SNMP service not to work correctly when using SNMP v3 with a printer that does not have a Context Engine ID has been reported. PI-49289
• If relaunching a new Virtual Appliance host, using the Continue with Previous Settings option is causing the external MySQL host to not be read. A workaround for this is to set the NFS path first, then set the NFS host. PI-43528