Last updated: November 14, 2024
Get to Know the App
Here is a brief overview of the PrinterLogic App. Please note that depending on how the Virtual Appliance solution is implemented for your organization not all screens may be available.
App Components
App Header
The app header shows the following:
- App icon — tap the icon to open the side menu to navigate the app.
- Current feature — see where you are in the app.
App Toolbar
The app toolbar, located at the bottom of the screen shows the following:
- Print Release — tap the button to go to the Print Release screen.
- Printers — tap the button to go to the Printers screen.
- Add Printer — tap the button to install a printer (if enabled by the administrator).
App Screens
Print Release
The app home screen is Print Release. On this screen you can see all held print jobs you have sent to a pull printer or to Secure Release.
From this screen you can select print jobs to release or delete. You also have a QR code reader option 
that, when selected, will open the code reader.
Scanning the QR code on or near a printer automatically selects the printer to release the print job.
Both pull printing and secure release printing are supported when printing from the mobile device.
Printing from a mobile device holds the print job on the device, and you can only release the print job using the app. You cannot use the CPA or the Release Portal to release jobs printed from a mobile device.
Printers Screen
The Printers screen displays a list of available printers either deployed from the Admin Console, or manually installed from the app.
Pull down to refresh your screen and see the latest printer configuration. When printer deployment is controlled by your administrator, you cannot delete auto-deployed printers from the app.
If your administrator allows, you can add additional printers. For more details, see the Add Printer screen.
Add Printer Screen
The Add Printer screen serves a similar function as the Self-service Portal in that it allows you to manually install a printer on your mobile device.
Once a printer is added from this screen, it will then be listed on your Printers screen in the app.
Side Menu
Tap on the App icon to access the side menu. From the side menu you have the following options:
- Print — tap to access the print functionality.
- App Settings — tap to access the PrinterLogic App information details.
- Exit — tap to sign out of the app.
App Settings
The app Settings screen shows the following information:
Account
- User — the username of the person currently signed in to the app.
- Instance — instance URL where the app is connected.
App Info
- App Version — the current version the app is running.
- Updated on — the date the app was updated.
Quota Management
- Total — shows the total quota assigned to the user.
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Remaining — shows the remaining quota available for the user.
Quota Management requires additional licensing.
Event Logging
- Event Logging — toggle to enable or disable the app logging functionality.
- Enable — app captures and logs events to use for diagnostics and debugging.
- Disabled — app does not log any events.
Event Logging
Enable event logging for print release to assist you with troubleshooting efforts. Only the app details are logged and should only be turned on for the time necessary to gather the needed information, since the log data is stored on the device.
Only one log is stored on the device at a time. So when logging is enabled again, the previous log information is replaced with the new log.
You'll receive a notification after 4 hours if logging is still enabled. Select Stop Log to disable Event Logging.
App Links
Download the mobile app from the App Store or Google Play Store.
The PrinterLogic App supports the current operating system version from the supported manufacturers, plus two previous versions (maintenance releases do not count). For example, if Apple releases iOS 17, then iOS 16, and 15 will be supported.
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Released: November 21st, 2024
Updated Application Version Included
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New Mobile App Release
iOS: November 11th, 2024 -
Released: November 11th, 2024
When the user launches the app and selects a print job, printers that are available for that job appear automatically. They are determined by IT or were added by the user. For Secure Printing, the job may be assigned to a specific printer, in which case only that printer will appear. For pull printing, users see all the printers where they can receive the document.
Unlike the traditional Virtual ApplianceClient found on end user workstations, the mobile app does not automatically update itself. To see new changes to configurations or deployments, you must open the app to the Printers screen, and pull down to refresh it.
Yes, the mobile app does feed metadata into the Admin Console that can be viewed in the various applicable reports.
No, once the cloud storage destination is configured in the Admin Console by an administrator, users will be able to scan documents directly to whichever cloud storage they choose.
All scans originating from a mobile device are local to that device, and are stored there until the user deletes from the app. If a user signs in to the app with their credentials on another mobile device, their previously scanned documents would not be accessible.