Alerts

Alerts are a great way to stay on top of printer issues and those needing maintenance. Printing issues, like running out of paper, paper jams, trays missing, low toner, etc., happen frequently. By configuring printer alerts, a designated admin user or group receives an email notification when printers experience an issue. The alert provides the necessary printer information to quickly find the one needing maintenance.

Prerequisites

Alerts tab showing two different alerts configured for different triggers assigned to different users. The types of triggers for each alert are displayed, and the Global option is enabled in the Settings section.

Create alerts on a folder or printer object's Alerts tab in the Admin Console. Keep in mind each trigger can only be applied once per printer. For example, if there are two alerts that have the Low Toner trigger enabled, the email will only go to the user defined in the first alert. If there are multiple users/groups you want notified for a specific trigger, add them all to the same alert. If the alert is configured on a folder, it will apply to all printer objects within that folder and subfolder.

There are two Alert Association types. Explicit type is the direct printer object or folder the alert was added to. Inherited type shows on printers and subfolders when alerts are configured on a higher folder level. If the association type is Inherited, the path where the alert was configured displays and provides quick navigation to the folder where the association is Explicit.

Follow the steps below once the prerequisites are complete.

Configure Email Alerts

  1. Navigate to the SNMP Status Monitoring section on Tools then Settings then General.
  2. Under SNMP Alerts, check the box for Enable e-mail alerts.
  3. Select the desired option for By default SNMP alerts for each printer is:
    • On: Enabled for all printer objects by default.

    • Off: Disabled for all printer objects by default.

      SNMP Alerts global settings with the Enable e-mail alerts checkbox, and bubbles to select On or Off for all printers.

    • Enable/Disable this for individual printer objects on their Alerts tab.
  4. Click Save.
  5. Navigate to the printer object's Alerts tab in the Admin Console.
  6. In the Settings section, use the default setting or enable printer-specific to modify that printer object.
  7. In the upper right, click Add.
  8. Name the alert.
  9. Select the triggers you want to apply, or click Select All.
    • Recommendation is to group related triggers together.
  10. In the Users section, select the users/groups receiving the alert.
    • Multiple users/groups can be added to an alert.
  11. Use the arrow button to move them to the column on the right.
  12. Click Okay.

Add SMNP Alerts pop-up showing a field for entering the alert name, checkboxes to select what triggers apply to that alert, and the checkboxes and arrow keys at the bottom used to assign users to the alert so they are notified when an alert trigger happens.

The alert is now added to the folder/printer object. PrinterLogic immediately begins monitoring the printer(s) based on the Under normal conditions and Under error conditions SNMP Status Monitoring settings, and notifies the users/groups assigned to the alert via email when a trigger is reported to the SNMP service.