Chrome Browser Extension

The PrinterLogic Chrome Browser Extension is used to ensure proper communication takes place between the Chrome Browser and your PrinterLogic instance. This extension allows the installed client to communicate with and access the features within the Self-service Portal while using the Chrome Browser.

The Chrome Browser Extension is necessary to have in place for anyone in an organization logging into the Self-service Portal, and for some features within the Admin Console.

The Chrome Browser extension is now included in the PrinterLogic client installation. The extension can also be installed by browsing to the Self-service Portal at which point you will be prompted to install the extension. The Chrome Browser Extension can also be installed from the Chrome Web Store.

Although the Extension is included in the Client during installation, the end-user will still need to confirm the extension due to browser security manually. However, IT Admins may be able to auto-enable the extension using a GPO. More details are found in specific Chrome and Edge Chromium Knowledge Base articles.

Important Extension Notice

In January 2023, Google phased out its previous extension technology, Manifest 2.0. Google now only support Manifest 3.0. Microsoft Edge Chromium followed the same migration timeline. Because of this change PrinterLogic customers who use our Chrome Browser Extension, Edge Chromium extension, or our Chrome OS Client must run Version 88 or later of the Chrome or Chromium-based Microsoft Edge browser. Additionally, you will need to be running the most current version of our extensions. Our extensions update automatically and will be compatible with Google's latest standard.

What is browser extension "Manifest"?

  • An extension manifest gives the browser information about the extension, such as the most important files and the capabilities the extension might use.

How is Manifest v2 different from v3?

  • Manifest v3 includes improvements to privacy, security, and performance. For details, refer to the Overview of Manifest V3 provided by Chrome.

Do I need to update the extensions manually?

  • The extension will automatically update.

What happens if I don't update the browser version in time?

  • The release of the new PrinterLogic Chrome, Edge Chromium, and Chrome OS extensions on Dec 12 will not function with browsers older then version 88 of chromium
  • Chrome Browser: The Self-service Portal will loop and prompt the end-user to install the PrinterLogic client because the extension is not communicating with the client. End-users will be unable to self-install printers from the portal.
  • Edge Chromium Browser: Self-service Portal will loop and prompt the end-user to install the PrinterLogic client because the extension is not communicating with the client. End-users will be unable to access and self-install printers from the portal.
  • Chrome OS Client (Extension): Chromebooks and Chrome OS devices will not be able to access the Self-service Portal, receive printer deployments, or authenticate end-users.

What can I do to resolve the issue if I don't update in time?

  • Update the Chrome and Chromium Edge Browser and Chrome OS devices to version 88 or later. Updating will resolve the communication issue and allow the extensions to function as expected.

Extension Installation

  1. Open your Chrome browser.
  2. Navigate to your PrinterLogic Self-service Portal.

  3. You will be prompted to install the Chrome Extension.

    Self-Service Portal web prompt to install Chrome browser extension.

  4. Follow the on screen prompts to finish the installation.

    The second web browser prompt to install the Chrome extension with an arrow pointing to the Install Extension button on the left. Chrome web store showing the pop-up to Add Extension and an arrow pointing to the Add Extension button.

  5. When the installation completes, the extension will be displayed in the extension area.

    Chrome extension as it appears in the plug-in section of the web browser.

    The Chrome Browser Extension is only used to ensure full functionality while using the Chrome browser. There are no available options by clicking on the extension. PrinterLogic features are only available through the Client in the System Tray or the Start menu.

  6. If the PrinterLogic Client is not already installed, when you navigate back to the Self-service Portal, you will be prompted to Install the PrinterLogic Client. Click Install to begin.

    The install client prompt as seen in the web browser with an arrow pointing to the Install button in the lower right.

  7. The client download process will begin.

    Client download icon as it appears in the web browser with an arrow pointing to the package downloaded in the lower left.

  8. Once the file is downloaded, run the file as an administrator to install the client.

  9. Follow the prompts displayed in the installation wizard.

    Printerlogic client installation UI with the Next button highlighted in the lower right.

    After the installation completes, it may be necessary to refresh your browser to open PrinterLogic.

  10. If this is an installation on a new machine, the PrinterLogic Client Icon will also now be displayed in the system tray.

    Printerlogic system tray icon that appears after installation.

    If this is a new machine installation, you may be prompted to provide an authorization code (Device Authorization) depending on how the machine was configured by the administrator.

  11. Browse to your Self-service Portal, and sign in using the correct Identity Provider credentials set by your admin.

    Login screen when visiting the self service portal showing the username and password fields as well as the Current User and Log In buttons.

  12. At this point, you will now be able to self install printers.