Release Notes 2024

There are two types of releases for the PrinterLogic Virtual Appliance. Update the application layer using the Update button in the Admin Console, or download the file from the Application section below to perform a manual update. Updates to the host layer require the download of a new file, which is found in the Host section below. The host update also replaces the application layer with the latest application build available when the host was released.

Application & Host Compatibility Information (VMDK/VHD/OVA)
  • Customers on host build 1.0.756 or older, please contact our support team to upgrade to the latest version.
  • Customers on host build 1.0.757 must do an incremental upgrade to 22.0.913 before upgrading to the latest version.
  • Customers on host build 22.0.818 and newer can upgrade right to the latest version.
VMDK/VHD/OVA Compatibility Table

Application

Release Date

Host

MySQL Version Compatibility
(Min/Max)

20.0.2368

May 30, 2024

22.0.933

8.0.30 / 8.0.35

20.0.2253

Feb 28, 2024

22.0.913

8.0.26 / 8.0.30

20.0.2140

Dec 1, 2023

22.0.893

8.0.26 / 8.0.30

20.0.1.2014

Sept 28, 2023

22.0.862

8.0.26 / 8.0.30

20.0.1923

June 23, 2023

22.0.843

8.0.26 / 8.0.30

20.0.1766

March 17, 2023

22.0.818

8.0.26 / 8.0.30

20.0.1708

January 20, 2023

22.0.818

8.0.26 / 8.0.30

20.0.1682

January 10, 2023

22.0.818

8.0.26 / 8.0.30

20.0.1582

September 29, 2022

1.0.757

 

20.0.1533

August 18, 2022

1.0.757

 

20.0.1510

July 29, 2022

1.0.757

 

20.0.1480

June 27, 2022

1.0.756

 

20.0.1442

May 18, 2022

1.0.750

 

Application & Host Compatibility Information (AMI)
AMI Compatibility Table

AMI Version

Application Version

Release Date

1.0.537

20.0.2368

May 30, 2024

1.0.498

20.0.2253

Feb 28, 2024

1.0.466

20.0.2140

Dec 1, 2023

1.0.433

20.0.2014

September 28, 2023

1.0.409

20.0.1923

June 23, 2023

1.0.368

20.0.1766

March 17, 2023

1.0.350

20.0.1708

January 20, 2023

1.0.276

20.0.1533

August 18, 2022

1.0.265

20.0.1510

July 29, 2022

You should completely back up your Virtual Appliance database before performing any upgrade procedure.

For steps on updating the Virtual Appliance Application build, reference Application Update.

For steps on upgrading the Virtual Appliance Host build, reference Virtual Appliance Host Upgrade.

  • Customers on host build 1.0.756 or older, please contact our support team to upgrade to the latest version.
  • Customers on host build 1.0.757 must do an incremental upgrade to 22.0.913 before upgrading to the latest version.
  • Customers on host build 22.0.818 and newer can upgrade right to the latest version.

To review current known issues or bugs, please reference the General Known Issues section of this page.

  • Application
  • Host
  • Client
  • Android App
  • iOS App

Build 20.0.2368 - Release Date: May 30th, 2024

  • GPG file: Build 20.0.2368
  • AMI: Please reach out to your PrinterLogic representative for this build. (v1.0.537)

New Features and Enhancements

  • New Feature: Support for Fujifilm CPA.
    • Bundle: Advanced Security Bundle.
    • Benefiting Persona: IT admins and End Users.
    • Description: CPA 2.0 supported on Fujifilm MFD.
  • New Feature:Off-Network Cloud Printing (ONCP).
    • Bundle: Advanced Security Bundle.
    • Benefiting Persona: IT admins and End Users.
    • Description: Off-Network Cloud Printing (ONCP) gives you zero on-premise infrastructure while continuing to allow anyone to print—no matter what network you’re on. It offers zero trust network authentication and better print availability, with printing handled and stored entirely on the cloud. Off-Network Cloud Printing continues to bridge the gap between network security and flexible user printing but relieves organizations of service client maintenance and oversight.
  • Feature EnhancementQR Code Display
    • Bundle: Core Availability
    • Benefiting Persona: IT admins and End Users.
    • Description: The QR Code Display feature is used with the PrinterLogic App to quickly select a printer to release print jobs. When a user selects the PrinterLogic CPA icon, the QR Code for that printer displays and can be scanned with the app.

Fixes

  • An issue with the Enterprise Data Warehouse not replicating all data and giving a syntax error has been resolved. PI-56061 / PI-54091
  • An issue with receiving a 500 error when registering new badges from the Self-service Portal has been resolved. PI-57371
  • An issue with the CPA authentication failing on MP 5055 models has been resolved. PI-55806
  • An issue when using specific HP printer models, causing some customers to see that SNMP is not detecting the device's serial number and reporting an error in the serial number field on the status tab, has been resolved. PI-52155
  • Optimization was performed to address issues experienced with HP drivers on Mac and Linux devices. PI-55598
  • An issue when using the mobile app and trying to login using LDAP Domain\User, causing the user to get an error of "Error - Please enter correct details" has been resolved. PI-50609
  • Improved Client refresh configuration behavior when the user is not authenticated on their machine. PI-55002
  • An issue with the CPA login succeeded screen locking up when using SSO Provider mode on Canon devices has been resolved. PI-55309
  • An issue on Mac devices using client 25.1.0.652 and newer when signing in using an IdP, causing the user not to show as authenticated, has been resolved. PI-54044
  • An issue with the Chrome OS extension, causing printers not to be listed in alphabetical order, has been resolved. PI-53806
  • An connection error issue with Off-Network printing when using the IRS and US region External Gateway has been resolved. PI-56362
  • An issue with Azure provisioned identities causing the user to not show after being removed and reprovisioned has been resolved. PI-56351
  • An issue with user roles only assigned the Data Manager role not being able to download results from the Data Manager has been resolved. PI-56323
  • An issue with bad gateway errors when using Off-Network Printing has been resolved. PI-55006
  • An issue with the folder's Services tab taking to long to load in Virtual Appliance environments with more than 10k printer objects has been resolved. PI-57279
  • An issue with OM timestamps not reporting accurately has been resolved. PI-56941
  • An issue with Linux Service Clients and the Printer Apps service getting stuck in a loop has been resolved. PI-56033
  • An issue with several browser tabs loading when signing into the client using IdP credentials on Mac devices has been resolved. PI-55372
  • An issue with paused Epic Print Server jobs not restarting printing and displaying and Error Printing state for the job has been resolved. PI-55362
  • An issue with Kyocera printer models not installing the CPA on certain Printer Apps service versions has been resolved. PI-55295
  • An issue with IdP authentication losing it's connection and automatically removing printers, logging out of the client, and being unable to sign into the Self-Service Portal has been resolved. PI-55277
  • An issue with print jobs failing to display when using the Kyocera CPA has been resolved. PI-55175
  • An issue with Red Hat 8.x and Firefox not recognizing and installed and authorized client has been resolved. PI-55148
  • An issue with IdP authentication continuously notifying end-users that the login workflow has been completed has been resolved. PI-55026
  • An issue with certain drivers and document types not always recognizing / reporting printed pages when printing double-sided has been resolved. PI-55013
  • An issue with Kyocera CPA not installing when the Service Client is running on Windows Server 2022 has been resolved. PI-54563
  • An issue with the Service Client Printer Apps tab taking longer than normal to load has been resolved. PI-54080
  • An issue with HP printers not printing jobs when using Off-Network printing with a self-hosted gateway has been resolved. PI-54049
  • An issue with Xerox devices not displaying the login in option if the QR Code display is enabled, has been resolved. PI-53804
  • An issue with the Self-Service Portal freezing when signing in on Mac devices using the Safari browser has been resolved. PI-53703
  • An issue with HP CPA 2 responsiveness has been resolved. PI-53518
  • An issue with the Mac client showing multiple client icons in the tool bar has been resolved. PI-53375
  • An issue with custom data fields for printer objects not displaying accurately in Enterprise Data Warehouse has been resolved. PI-52884
  • An issue with some HP printer models not displaying the SNMP serial number accurately has been resolved. PI-52155
  • An issue with the tree structure right-click functionality on Service Client objects has been resolved. PI-51470
  • An issue with the Context Engine ID field causing issues when using SNMP v3 has been resolved. PI-49289
  • An issue with the external MySQL host not being read when relaunching a new Virtual Appliance instance has been resolved. PI-43528

Previous Builds

Build 20.0.2253 Feb 29th, 2024
  • Customers on host build 1.0.756 or older, please contact our support team to upgrade to the latest version.
  • Customers on host build 1.0.757 must do an incremental upgrade to 22.0.913 before upgrading to the latest version.
  • Customers on host build 22.0.818 and newer can upgrade right to the latest version.

This release does not support Linux service clients utilizing printer apps. Please reach out to our support team if this functionality is required.

  • GPG file: Build 20.0.2253
  • AMI: Please reach out to your PrinterLogic representative for this build. (v1.0.498)

New Features and Enhancements

  • New Feature:API Print Service
    • Bundle: Output Management
    • Benefiting Persona: IT Admins
    • Description: The PrinterLogic API Print Service can give control back to print administrators using Epic or other LPD applications, allowing them to fully control their print environment. Doing so eliminates the need to install print queues on your source application altogether and allows moving to a driver-less print model, reducing the work required to maintain the print environment. There are two places you’ll need to configure settings for the API Print Service. In the PrinterLogic Admin Console and inside your source applications administrative settings.

Fixes

  • An issue on some HP models, causing the responsiveness of the CPA screen to not accurately adjust to be fully readable has been resolved. - PI-53518
  • An issue causing some print jobs to not display when using the CPA on Kyocera devices, and showing an error message of "Failed to get print job information" has been resolved. - PI-55175
  • An issue on Mac devices using client 25.1.0.652 and newer when signing in using an IdP, causing the user not to show as authenticated, has been resolved. - PI-54044
  • An issue with the Chrome OS extension, causing printers not to be listed in alphabetical order, has been resolved. - PI-53806
  • Remediation for CVE-2024-21626 is included in this Virtual Appliance build. More information on this CVE can be found in the Security Bulletin topic.
  • An issue when using an IdP on a Mac device and selecting the option to sign in with the IdP credentials, causing several browser tabs to open instead of just one, as expected, has been resolved in Mac Client build 25.1.0.666. - PI-55372
  • An issue when using a Windows 2022 server not running domain services causing the Kyocera CPA to not install has been resolved. - PI-54563
  • An issue causing the SNMP service to not working correctly when using SNMPv3 with a printer that does not have a Context Engine ID has been resolved. - PI-49289
  • An issue observed after upgrading to the previous Virtual Appliance host release, causing the Lexmark CPA to not work has been resolved. - PI-52697
  • An issue when using Off-Network Printing in conjunction with Windows Client 25.0.0.983, causing the print job records report to display substantially higher numbers than the actual count, generating an inaccurate report, has been resolved. - PI-54119
  • An issue preventing deletion of a queue when using Windows Print Server Links, even if it is no longer connected, has been resolved. - PI-52053
  • An issue when running the Print Job Records report filtered down to any sub-level folders causing the report to not work as expected has been resolved. - PI-50403
  • An issue when using the Safari browser on Mac devices, causing the Self-service Portal login process to freeze and the portal to not load has been resolved. - PI-53703
  • An issue with the Chrome OS extension, causing printers not to be listed in alphabetical order, has been resolved. - PI-53806
  • An issue on Mac devices using client 25.1.0.652 and newer when signing in using an IdP, causing the user not to show as authenticated, has been resolved in Mac Client build 25.1.0.666. - PI-54044
  • An issue when using an IdP and using the global pull print settings, causing a warning to display of "Functionality limited - LDAP settings should be configured for your domain(s) in Tools then Settings then General." although printing performs as expected has been resolved.- PI-51840
  • An issue When using some models of Toshiba MFPs with the CPA and SSO, and badge authentication, a long delay is observed when logging in has been resolved. - PI-53430
  • An issue when in the Tree Structure, and right clicking on a Service Client object and then moving to another object, such as a folder and right clicking on it, causing the "New" option to be unavailable (grayed-out) has been resolved. - PI-51470

Build 22.0.933 - Release Date: May 30th, 2024

New Features and Enhancements

  • New Feature: Support for Fujifilm CPA.
    • Bundle: Advanced Security Bundle.
    • Benefiting Persona: IT admins and End Users.
    • Description: CPA 2.0 supported on Fujifilm MFD.
  • New Feature:Off-Network Cloud Printing (ONCP).
    • Bundle: Advanced Security Bundle.
    • Benefiting Persona: IT admins and End Users.
    • Description: Off-Network Cloud Printing (ONCP) gives you zero on-premise infrastructure while continuing to allow anyone to print—no matter what network you’re on. It offers zero trust network authentication and better print availability, with printing handled and stored entirely on the cloud. Off-Network Cloud Printing continues to bridge the gap between network security and flexible user printing but relieves organizations of service client maintenance and oversight.
  • Feature EnhancementQR Code Display
    • Bundle: Core Availability
    • Benefiting Persona: IT admins and End Users.
    • Description: The QR Code Display feature is used with the PrinterLogic App to quickly select a printer to release print jobs. When a user selects the PrinterLogic CPA icon, the QR Code for that printer displays and can be scanned with the app.

Fixes

  • An issue with the Enterprise Data Warehouse not replicating all data and giving a syntax error has been resolved. PI-56061 / PI-54091
  • An issue with receiving a 500 error when registering new badges from the Self-service Portal has been resolved. PI-57371
  • An issue with the CPA authentication failing on MP 5055 models has been resolved. PI-55806
  • An issue when using specific HP printer models, causing some customers to see that SNMP is not detecting the device's serial number and reporting an error in the serial number field on the status tab, has been resolved. PI-52155
  • Optimization was performed to address issues experienced with HP drivers on Mac and Linux devices. PI-55598
  • An issue when using the mobile app and trying to login using LDAP Domain\User, causing the user to get an error of "Error - Please enter correct details" has been resolved. PI-50609
  • Improved Client refresh configuration behavior when the user is not authenticated on their machine. PI-55002
  • An issue with the CPA login succeeded screen locking up when using SSO Provider mode on Canon devices has been resolved. PI-55309
  • An issue on Mac devices using client 25.1.0.652 and newer when signing in using an IdP, causing the user not to show as authenticated, has been resolved. PI-54044
  • An issue with the Chrome OS extension, causing printers not to be listed in alphabetical order, has been resolved. PI-53806
  • An connection error issue with Off-Network printing when using the IRS and US region External Gateway has been resolved. PI-56362
  • An issue with Azure provisioned identities causing the user to not show after being removed and reprovisioned has been resolved. PI-56351
  • An issue with user roles only assigned the Data Manager role not being able to download results from the Data Manager has been resolved. PI-56323
  • An issue with bad gateway errors when using Off-Network Printing has been resolved. PI-55006
  • An issue with the folder's Services tab taking to long to load in Virtual Appliance environments with more than 10k printer objects has been resolved. PI-57279
  • An issue with OM timestamps not reporting accurately has been resolved. PI-56941
  • An issue with Linux Service Clients and the Printer Apps service getting stuck in a loop has been resolved. PI-56033
  • An issue with several browser tabs loading when signing into the client using IdP credentials on Mac devices has been resolved. PI-55372
  • An issue with paused Epic Print Server jobs not restarting printing and displaying and Error Printing state for the job has been resolved. PI-55362
  • An issue with Kyocera printer models not installing the CPA on certain Printer Apps service versions has been resolved. PI-55295
  • An issue with IdP authentication losing it's connection and automatically removing printers, logging out of the client, and being unable to sign into the Self-Service Portal has been resolved. PI-55277
  • An issue with print jobs failing to display when using the Kyocera CPA has been resolved. PI-55175
  • An issue with Red Hat 8.x and Firefox not recognizing and installed and authorized client has been resolved. PI-55148
  • An issue with IdP authentication continuously notifying end-users that the login workflow has been completed has been resolved. PI-55026
  • An issue with certain drivers and document types not always recognizing / reporting printed pages when printing double-sided has been resolved. PI-55013
  • An issue with Kyocera CPA not installing when the Service Client is running on Windows Server 2022 has been resolved. PI-54563
  • An issue with the Service Client Printer Apps tab taking longer than normal to load has been resolved. PI-54080
  • An issue with HP printers not printing jobs when using Off-Network printing with a self-hosted gateway has been resolved. PI-54049
  • An issue with Xerox devices not displaying the login in option if the QR Code display is enabled, has been resolved. PI-53804
  • An issue with the Self-Service Portal freezing when signing in on Mac devices using the Safari browser has been resolved. PI-53703
  • An issue with HP CPA 2 responsiveness has been resolved. PI-53518
  • An issue with the Mac client showing multiple client icons in the tool bar has been resolved. PI-53375
  • An issue with custom data fields for printer objects not displaying accurately in Enterprise Data Warehouse has been resolved. PI-52884
  • An issue with some HP printer models not displaying the SNMP serial number accurately has been resolved. PI-52155
  • An issue with the tree structure right-click functionality on Service Client objects has been resolved. PI-51470
  • An issue with the Context Engine ID field causing issues when using SNMP v3 has been resolved. PI-49289
  • An issue with the external MySQL host not being read when relaunching a new Virtual Appliance instance has been resolved. PI-43528

Previous Builds

Build 22.0.913 Feb 28th, 2024
  • Customers on host build 1.0.756 or older, please contact our support team to upgrade to the latest version.
  • Customers on host build 1.0.757 must do an incremental upgrade to 22.0.913 before upgrading to the latest version.
  • Customers on host build 22.0.818 and newer can upgrade right to the latest version.

This release does not support Linux service clients utilizing printer apps. Please reach out to our support team if this functionality is required.

USERS OF THE PRINTERLOGIC INTERNAL MySQL SERVER: This Virtual Appliance Host build integrates an updated MySQL Server. Prior to upgrading, it is critical to create a backup of your current Virtual Appliance as reverting to the previous state will not be feasible.

New Features and Enhancements

  • New Feature:API Print Service.
    • Bundle: Output Management.
    • Benefiting Persona: IT Admins.
    • Description: The PrinterLogic API Print Service can give control back to print administrators using Epic or other LPD applications, allowing them to fully control their print environment. Doing so eliminates the need to install print queues on your source application altogether and allows moving to a driver-less print model, reducing the work required to maintain the print environment.
    • There are two places you’ll need to configure settings for the API Print Service. In the PrinterLogic Admin Console and inside your source applications administrative settings.

Fixes

  • An issue on some HP models, causing the responsiveness of the CPA screen to not accurately adjust to be fully readable has been resolved. - PI-53518
  • An issue causing some print jobs to not display when using the CPA on Kyocera devices, and showing an error message of "Failed to get print job information" has been resolved. - PI-55175
  • An issue with the Chrome OS extension, causing printers not to be listed in alphabetical order, has been resolved. - PI-53806
  • Remediation for CVE-2024-21626 is included in this Virtual Appliance build. More information on this CVE can be found in the Security Bulletin topic.
  • An issue when using an IdP on a Mac device and selecting the option to sign in with the IdP credentials, causing several browser tabs to open instead of just one, as expected, has been resolved in Mac Client build 25.1.0.666. - PI-55372
  • An issue when using a Windows 2022 server not running domain services causing the Kyocera CPA to not install has been resolved. - PI-54563
  • An issue causing the SNMP service to not working correctly when using SNMPv3 with a printer that does not have a Context Engine ID has been resolved. - PI-49289
  • An issue observed after upgrading to the previous Virtual Appliance host release, causing the Lexmark CPA to not work has been resolved. - PI-52697
  • An issue when using Off-Network Printing in conjunction with Windows Client 25.0.0.983, causing the print job records report to display substantially higher numbers than the actual count, generating an inaccurate report, has been resolved. - PI-54119
  • An issue preventing deletion of a queue when using Windows Print Server Links, even if it is no longer connected, has been resolved. - PI-52053
  • An issue when running the Print Job Records report filtered down to any sub-level folders causing the report to not work as expected has been resolved. - PI-50403
  • An issue when using the Safari browser on Mac devices, causing the Self-service Portal login process to freeze and the portal to not load has been resolved. - PI-53703
  • An issue with the Chrome OS extension, causing printers not to be listed in alphabetical order, has been resolved. - PI-53806
  • An issue on Mac devices using client 25.1.0.652 and newer when signing in using an IdP, causing the user not to show as authenticated, has been resolved in Mac Client build 25.1.0.666. - PI-54044
  • An issue when using an IdP and using the global pull print settings, causing a warning to display of "Functionality limited - LDAP settings should be configured for your domain(s) in Tools then Settings then General." although printing performs as expected has been resolved.- PI-51840
  • An issue When using some models of Toshiba MFPs with the CPA and SSO, and badge authentication, a long delay is observed when logging in has been resolved. - PI-53430
  • An issue when in the Tree Structure, and right clicking on a Service Client object and then moving to another object, such as a folder and right clicking on it, causing the "New" option to be unavailable (grayed-out) has been resolved. - PI-51470

Windows

Build 25.0.0.1025 - May 30th, 2024

  • An adjustment to the client login flow verbiage is included in this version, referencing Vasion rather than PrinterCloud. PI-51250
  • A new Windows client override has been added. When set, the client ignores LDAP group queries which were causing noticeable load on the domain controller in some environments. Reference Ignore Group Membership. PI-56373
  • An improvement and fix for PIVCAC prompts not occurring correctly has been resolved. PI-56108 / PI-48265
  • An improvement to printing metrics now includes the originating system (operating system) value. PI-56488
  • An issue with Off-Network Printing stats having out-of-range values has been resolved. PI-55962
  • Implemented an enhancement to improve latency for IdP users. The enhancement ensures that printers persist on a workstation belonging to the previous user. This prevents constant addition and removal of printers, thus enabling quicker availability of printers for a consistent user of that machine. However, if a new user logs in, the previous user's printers will be removed, and the new user's printers will be installed based on Portal Security or Deployment options.
  • An issue causing HTTP requests using proxies to get stuck in a failure state has been resolved. PI-54231
  • An issue when using an IdP for authentication causing users to get logged out of the Client, lose deployed printers, and not access the Self-service Portal has been resolved. PI-55277
  • Resolved continuous notification of "Login flow complete" when using an IdP with the setting for “Automatically Open Browser to Login on Desktop Client” is enabled. PI-55026
  • Improved Client refresh configuration behavior when the user is not authenticated on their machine. PI-55002
  • Provides a registry override to prevent the Client from changing the default printer, even if a printer deployment designates one as default. Setting DoNotManageDefaultPrinter to 1 activates the override.
  • An issue when using Off-Network Printing in the Virtual Appliance with Clients older than 25.0.0.917 causing print jobs to not print despite showing it was printed successfully in the log has been resolved. PI-54049

Build 25.0.0.1000 - February, 23rd, 2024

  • Added an enhancement to ensure the terminal services client successfully starts in debug mode.
  • Improved IdP user authentication experience. PI-55277
  • An issue when using Off-Network Printing in the Virtual Appliance with Clients older than 25.0.0.917 causing print jobs to not print despite showing it was printed successfully in the log has been resolved. PI-54049

Build 25.0.0.996 - February, 7th, 2024

  • Contains improvements for IdP users to update the logic used by the client and the login flow when opening browsers.

Build 25.0.0.995 - February, 6th, 2024

  • An issue when in terminal services mode causing the Client not to start in debug mode has been resolved.

Build 25.0.0.993 - January, 30th, 2024

  • An enhancement was made to add Off-Network Printing failover external gateway addresses for Azure hosted instances and the Singapore geographical region.

Build 25.0.0.991 - January, 8th, 2024

  • An enhancement was made to capture job source information to differentiate between Off-Network print jobs and Off-Network Cloud Print jobs.

Build 25.0.0.988 - January, 4th, 2024

  • An issue when using Off-Network Printing in conjunction with Windows Client 25.0.0.983, causing the print job records report to display substantially higher numbers than the actual count, generating an inaccurate report, has been resolved. PI-54119

Mac

Build 25.1.0.681 - May 30th, 2024

  • An improvement was added to this client version to capture Off-Network Printing source information and improve reporting. PI-53408 / PI-53407 / PI-57149
  • An adjustment to the client login flow verbiage is included in this version, referencing Vasion rather than PrinterCloud. PI-51250
  • An improvement to printing metrics now includes the originating system (operating system) value. PI-56489
  • A checkbox has been added to the Upload Driver modal, which is checked by default, labeled "Package Driver Dependencies," that an admin can uncheck if desired, which will upload only the PPD file, allowing them to install and maintain the manufacturer driver packages themselves.
  • Optimization was performed to address issues experienced with HP drivers. PI-55598
  • An issue when using an IdP for authentication causing users to get logged out of the Client, lose deployed printers, and not access the Self-service Portal has been resolved. PI-55277
  • Resolved continuous notification of "Login flow complete" when using an IdP with the setting for “Automatically Open Browser to Login on Desktop Client” is enabled. PI-55026

Build 25.1.0.666 February 8th, 2024

  • Includes an update to help with user experience on the Self-service Portal. PI-53939
  • An issue when using the Mac client in conjunction with an IdP, causing multiple client icons to show in the toolbar, has been resolved. PI-53375
  • An issue when using an IdP on a Mac device and selecting the option to sign in with the IdP credentials, causing several browser tabs to open instead of just one, as expected, has been resolved. PI-55372

Build 25.1.0.663 January 11th, 2024

  • An issue when changing a print driver in the Admin Console causing the printer to be removed from the end user workstation has been resolved. PI-49850
  • An issue when using the Safari browser on Mac devices, causing the Self-service Portal login process to freeze and the portal to not load has been resolved. PI-53703

Build 25.1.0.660 January 2nd, 2024

  • Backend work to improve Secure Release Printing messaging.

Chrome OS

Chrome OS Build 2.5.817 - July 18th, 2024

  • The ChromeOS Client has transitioned to Manifest v3. This change is crucial for maintaining compliance with industry standards and ensuring continued support for our Chromebook users.
  • Includes back end improvements to security and performance.

Chrome OS Build 2.5.808 - June 13th, 2024

  • An issue with PDF titles changing and needing to be renamed before printing has been resolved. PI-58041

Chrome OS Build 2.5.806 - April 24th, 2024

  • Minor background improvements made to improve print experience.

Chrome OS Build 2.5.802 - April 18th, 2024

  • An issue with the Google OAuth token not renewing has been resolved. PI-54982

Chrome OS Build 2.5.800 - March 22nd, 2024

  • Background URL improvements made.

Chrome OS Build 2.5.799 - January 26th, 2024

  • An issue with the Chrome OS extension, causing printers not to be listed in alphabetical order, has been resolved. PI-53806
  • An issue when using the Chrome OS extension, causing held print jobs to not show in the Release Portal or Admin Console despite showing in the Chrome Extension, has been resolved. PI-54978

Linux Ubuntu

Build 25.1.0.681 - May 30th, 2024

  • An improvement was added to this client version to capture Off-Network Printing source information and improve reporting. PI-53408 / PI-53407 / PI-57149
  • An adjustment to the client login flow verbiage is included in this version, referencing Vasion rather than PrinterCloud. PI-51250
  • An improvement to printing metrics now includes the originating system (operating system) value. PI-56489
  • A checkbox has been added to the Upload Driver modal, which is checked by default, labeled "Package Driver Dependencies," that an admin can uncheck if desired, which will upload only the PPD file, allowing them to install and maintain the manufacturer driver packages themselves.
  • Optimization was performed to address issues experienced with HP drivers. PI-55598
  • An issue when using an IdP for authentication causing users to get logged out of the Client, lose deployed printers, and not access the Self-service Portal has been resolved. PI-55277
  • Resolved continuous notification of "Login flow complete" when using an IdP with the setting for “Automatically Open Browser to Login on Desktop Client” is enabled. PI-55026

Build 25.1.0.666 February 8th, 2024

  • Includes an update to help with user experience on the Self-service Portal. PI-53939
  • An issue when using the Mac client in conjunction with an IdP, causing multiple client icons to show in the toolbar, has been resolved. PI-53375
  • An issue when using an IdP on a Mac device and selecting the option to sign in with the IdP credentials, causing several browser tabs to open instead of just one, as expected, has been resolved. PI-55372

Build 25.1.0.663 January 11th, 2024

  • An issue when changing a print driver in the Admin Console causing the printer to be removed from the end user workstation has been resolved. PI-49850
  • An issue when using the Safari browser on Mac devices, causing the Self-service Portal login process to freeze and the portal to not load has been resolved. PI-53703

Build 25.1.0.660 January 2nd, 2024

  • Backend work to improve Secure Release Printing messaging.

Linux Redhat

Build 25.1.0.681 - May 30th, 2024

  • An improvement was added to this client version to capture Off-Network Printing source information and improve reporting. PI-53408 / PI-53407 / PI-57149
  • An adjustment to the client login flow verbiage is included in this version, referencing Vasion rather than PrinterCloud. PI-51250
  • An issue with the Red Hat 8 client not launching the browser in a user session has been resolved. PI-56031
  • An improvement to printing metrics now includes the originating system (operating system) value. PI-56489
  • A checkbox has been added to the Upload Driver modal, which is checked by default, labeled "Package Driver Dependencies," that an admin can uncheck if desired, which will upload only the PPD file, allowing them to install and maintain the manufacturer driver packages themselves.
  • Optimization was performed to address issues experienced with HP drivers. PI-55598
  • An issue when printing to a secure release print queue causing the print job to abort has been resolved. PI-51609
  • An issue when using Firefox causing the native messaging manifest to become missing has been resolved. PI-55148
  • An issue when using an IdP for authentication causing users to get logged out of the Client, lose deployed printers, and not access the Self-service Portal has been resolved. PI-55277
  • Resolved continuous notification of "Login flow complete" when using an IdP with the setting for “Automatically Open Browser to Login on Desktop Client” is enabled. PI-55026

Build 25.1.0.666 February 8th, 2024

  • Includes an update to help with user experience on the Self-service Portal. PI-53939
  • An issue when using the Mac client in conjunction with an IdP, causing multiple client icons to show in the toolbar, has been resolved. PI-53375
  • An issue when using an IdP on a Mac device and selecting the option to sign in with the IdP credentials, causing several browser tabs to open instead of just one, as expected, has been resolved. PI-55372

Build 25.1.0.663 January 11th, 2024

  • An issue when changing a print driver in the Admin Console causing the printer to be removed from the end user workstation has been resolved. PI-49850
  • An issue when using the Safari browser on Mac devices, causing the Self-service Portal login process to freeze and the portal to not load has been resolved. PI-53703

Build 25.1.0.660 January 2nd, 2024

  • Backend work to improve Secure Release Printing messaging.

Version - 2.3.21 - 7/24/2024

  • Enhancement of the Scan Name editing to improve the user experience.
  • Connectivity improvements to ensure better network performance.

Version - 2.3.20 - 7/18/2024

Added Functionality

The mobile app now supports localization for Spanish, French, and German. This update enhances user experience and automatically adjusts based on the user's system settings and region.

  • Improved reporting for analytics. PI-59406
  • An issue with the Add Printer modal was resolved. PI-59571
  • An issue with mobile app Off-Network printing has been resolved. PI-59405

Version - 2.3.19 - 7/01/2024

Added Functionality

Includes the Mobile Scanning feature for Vasion Print (SaaS). Currently this feature is not available for Virtual Appliance customers.

Version - 2.3.18 - 5/28/2024

  • UI updates to improve the apps look and ease of use.
  • Enhancements to the login page and IdP icons.
  • An issue with the Select All option has been resolved. PI-57887

Version - 2.3.17 - 2/6/2024

We have revamped the PrinterLogic app with a fresh appearance featuring updated icons, refined visuals, and enhanced design elements. Elevate your user experience with style and usability at the forefront.

Version - 2.3.23 - 7/19/2024

  • An issue with the loading indicator on the Release screen was resolved. PI-59712

Version - 2.3.22 - 7/18/2024

Added Functionality

The mobile app now supports localization for Spanish, French, and German. This update enhances user experience and automatically adjusts based on the user's system settings and region.

  • An issue with the Add Printer modal was resolved. PI-59571
  • An issue with mobile app Off-Network printing has been resolved. PI-59405

Version - 2.3.21 - 7/08/2024

  • Backend adjustments focused on app performance.
  • App libraries were updated to improve performance and security.

Version - 2.3.20 - 7/01/2024

Added Functionality

Includes the Mobile Scanning feature for Vasion Print (SaaS). Currently this feature is not available for Virtual Appliance customers.

Version - 2.3.19 - 2/07/2024

  • UI updates to improve the apps look and ease of use.
  • An issue with the navigation bar was resolved. PI-45944

Version - 2.3.18 - 2/06/2024

We have revamped the PrinterLogic app with a fresh appearance featuring updated icons, refined visuals, and enhanced design elements. Elevate your user experience with style and usability at the forefront.

General Known Issues

These known issues affect the product and are not necessarily specific to any one component. The items listed are subject to change. If you don't see a previously known issue, check the Fixes sections in the recent component releases under their respective tabs.

  • An issue with the ChromeOS extension giving and error "the print job has been aborted" on Versalink B415 & B625 models has been reported. PI-59753
  • An issue with multiple non-IdP users showing up in the IdP users search has been reported. PI-59587
  • An issue with the Simplified Scanning report showing the same data after selecting the next page option has been reported. PI-59586
  • An issue with the CPA UI connection generating 402 / 500 bad gateway errors after hours has been reported. PI-59454
  • An issue with some users not seeing the Self-Service Portal Authentication menu item until they log out and back in has been reported. PI-59255
  • An issue with the Azure external gateway for Off-Nework printing not displaying as an option in compatible environments has been reported. PI-59220
  • An issue with printer apps version 25.0.2318 not communicating properly has been reported. PI-59213
  • Behavior with the Service Client Automatic updates disabled causing the client log to display an error has been reported. PI-59142
  • An issue with SNMP public/private key fields grayed out and not allowing the contents to be updated has been reported. PI-59032
  • An issue with permissions when using custom admin groups names via IdP has been reported. PI-58994
  • An issue with Ricoh CPA requiring multiple badge swipes to authenticate has been reported. PI-58977
  • When using a Chromebook and releasing a print job to some Xerox printer models the print job is failing to print. PI-58970
  • An issue with Xerox scanned jobs in landscape mode rotating the direction of the scan rather than the document has been reported. PI-58885
  • An issue with old service client versions (environments without the Enable Automatic Updates feature enabled) not starting has been reported. PI-58862
  • An with scheduled reports not working for sub-folders has been reported. PI-58821
  • An issue with new IdP users assigned a URL ID rather than the IdP ID has been reported. PI-58796
  • An issue with the Admin Console tree structure not showing all folders in large environments when window zoom is at 100% has been reported. PI-58780
  • A false error message stating Unable to save Printer Installer Settings when adjusting settings in the Admin Console, though the settings are being saved, has been reported. PI-58581
  • An issue with the CPA Manager Manufacturer drop-down not working for some customers has been reported. PI-58529
  • An issue with page refresh / redirection when adding more than one Custom Printer Field has been reported. PI-58526
  • An issue with folders not showing when using IP Address Ranges in Portal Security has been reported. PI-58429
  • An issue with the printer Apps tab not loading completely for some printers has been reported. PI-58417
  • An issue with the Require Pin (beta) field staying checked/enabled when the parent setting has been disabled, has been reported. PI-58168
  • An issue with SNMP v3 giving a false connection error message on HP devices has been reported. PI-57988
  • An issue with SNMP not returning the IP address for printers on the Status tab has been reported. PI-57843
  • An issue with Ricoh CPA 2 in SSO Provider mode breaking the logout button after a held job is released has been reported. PI-57818
  • An issue with receiving a SOAP error when installing the Konica Minolta CPA 2 in SSO Provider mode has been reported. PI-57590
  • An issue with the Ricoh CPA not connecting fully after device wakeup and displaying a 500 or Login Service Unavailable error has been reported. PI-57582
  • An issue with the Delete Provisioning Data button not consistently removing data has been reported. PI-57580
  • An issue with custom roles assigned the View permission for the printer Apps tab not displaying the page settings has been reported. PI-57523
  • An issue the PrinterLogicServiceManager.exe service crashing in environments using large PAC files has been reported. PI-57496
  • An issue with the Printer Info tab's SNMP data not updating after applying a new IP address to the device has been reported. PI-57183
  • When importing tree structure data using the Data Manager, objects get uploaded as Folder objects instead of entries in the "Object Type" column on the CSV. The TCP/IP Printer report can be used to upload printer data as a workaround. PI-56899
  • On some Ricoh devices with the CPA installed in SSO Provider mode, if scanning a document using the native printer scanner and opening the PrinterLogic CPA after the scan, a modal asks, "Scan Next Page or Complete?" Selecting either option results in odd behavior requiring selecting the "Home" option and going back into the CPA. PI-56876
  • Some HP printers are showing ýè at the beginning of the Firmware Version number on the Printer Info Tab. PI-56537
  • On printer object's status page, the "Color" field shows "No" for HP printers even if the printer supports color per the driver used. PI-56525
  • When removing a driver from a printer in the Driver/Profile Repository, the Profile button remains active, causing confusion due to an error of "You must select a driver" being presented if the Profile button is selected. PI-55801
  • When using the CPA in Provider mode on some HP devices, the tray selection option is locked to "Any Size" instead of allowing users to select the necessary paper size. PI-55792
  • When using PingFed and PIN Authentication, trying to set a PIN in the Self-service Portal is causing an error. PI-55648
  • When given the role of Non-Administrator and access to the Data Manager, users can see all printers, although they should only see printers they are given access to at the assigned level. PI-55517
  • Despite disabling the option to show client options in the system tray, pull and email printing options are still being displayed. PI-55016
  • After turning off the setting to "Enable 'Install Client' link" in Tools > Settings >Portal, when navigating to the Self-Service Portal and attempting to login with an IdP, the client exe file is still downloaded. PI-54790
  • When using a Chromebook and printing to some Konica Minolta printers (4000i), the print job prints in unintelligible letters and characters. PI-54781
  • When using some special characters in the name of a folder object in the tree view, such as "&," the character is not displaying correctly in the tree view. PI-54698
  • If the IP address of a printer is manually changed to the wrong address on a user machine and the correct IP address is set in the Admin Console, during a client refresh, the end user machine is not reverting the address back to the correct address found in the Admin Console. PI-54298
  • When an ampersand or other special characters are used in the LDAP bind user password, the connection is unable to authenticate. PI-53839
  • An issue in the Tree View, when right-clicking on a TCP/IP Printer object, causing options to be given to create new objects that should not be available, has been reported. PI-53531
  • In the Tree View, when selecting the new option on a Service Client object, options are given to create objects that should not be available. PI-53530
  • When using Okta users to link to LDAP users using Soft Match and not using SCIM, Okta users can view LDAP user's print jobs on the mobile device, and Okta users cannot see their own print jobs on their desktops. PI-52889
  • On some Xerox printers, when using the SSO Provider option, badge scanning is failing after firmware update to 119.011.033.15000. PI-51782
  • When running the Print Job Records report filtered by user, the "Full Name" column does not consistently show all user names. PI-51162
  • When using LDAP in conjunction with Identity Sync to synchronize groups, users are appearing in identities, while the groups are not being synchronized as expected. PI-51117
  • When using a custom role created in RBAC, if the user assigned the role has a failed Data Manger import, they cannot download the failed import results. PI-50487
  • An issue with print jobs being associated with the local user rather than the IdP user has been reported. PI-50135
  • When using advanced groups, if the last operation deleted from the advanced group was an IP Range object, and another operation is not added, the IP Range object is still associated with the advanced group. PI-48681
  • If printers sharing the same name are deployed to the same user, only one printer gets installed. PI-48243
  • If attempting to remove a shared print queue deployment, the printer is not being removed from the workstation when the deployment is removed. PI-48096
  • Some shortcut options set on Tools then Settings then Client are not respecting the disabled status on Windows machines. PI-38145
  • An issue with the Use Domain User setting not working correctly on Azure domain joined machines has been reported. PI-58010
  • An issue with Toshiba printers reporting they are offline when color print jobs are sent from a Chromebook has been reported. PI-58169
  • When using an FQDN for a printer instead of an IP address, the printer apps service is experiencing a caching issue, causing an error during CPA installation. Changing the FQDN to an IP address will install correctly as a workaround. PI-56027
  • An issue with custom roles with View permission to the Apps tab still allowing CPA actions through the CPA Manager has been reported. PI-57524
  • When using SNMP V1/2, the Status tab on a printer object shows "Unknown" instead of the correct data. Logs are showing that SNMP has timed out. PI-53920
  • An issue with Kyocera CPA 2 showing a white screen in SSO Provider mode has been reported. PI-57537
  • If a service client object is deleted from the admin console and all folders are removed on the end machine, the folders are being rebuilt on the end machine, causing the service client to still show in the database despite not showing in the admin console. PI-54688
  • On the Authorized Devices screen, if multiple pages of devices exist, when searching for a specific device, some customers are experiencing no results displayed despite the searched device showing in the Workstations report. PI-56310
  • When looking at the SNMP status page for a printer, the hostname is being displayed in the IP Address field. PI-56509
  • An issue with Virtual Appliance host build (22.0.818+) not sending scheduled reports has been reported. PI-57813
  • The sessions table is not consistently purging old data causing the table to have a large amount of data stored. PI-56127
  • If an Administrator role user has been running scheduled reports and then decides to delete old .pdf or .csv files from the pi/storage/app/reports/schedule-csv or schedule-pdf folders, the admin user gets the error message of "You require permission from Unix User\root to make changes to this file." PI-55452
  • When running reports filtered at a sub-folder level on a folder using a special character such as "&," the report returns no data. PI-54646
  • In the Tree View, when right-clicking on a TCP/IP Printer object, options are given to create new objects that should not be available. PI-53531
  • An issue when using an IdP and the global pull print settings, causing a warning to display of "Functionality limited - LDAP settings should be configured for your domain(s) in Tools then Settings then General" although printing performs as expected, has been reported. PI-51840
  • When logging in with an IdP to the self-service Portal or Admin Console, a message is quickly displayed showing "The server returned an invalid response." This message IS expected behavior, but is showing for a longer than normal period of time for some customers, causing some concern. However, the login is still happening once the message goes away. PI-51010
  • When clicking on the "Lost Password" option on the Admin Console Login screen, no reset email is sent and an error is given of "We are unable to process your request at this time. Please contact support@printerlogic.com for assistance.” PI-50732
  • An issue when using a Mac and changing a print driver in the Admin Console causing the printer to be removed from the end user workstation has been reported. PI-49850
  • When performing an advanced search, if more than two values are searched for the screen refreshes causing the advanced search screen to close. PI-47118