Configure IPP

Some cloud-enabled ERP / MRP solutions print via the IPP protocol. Our Output Automation solution supports the ingestion of print jobs into Output Automation using the IPP or IPPS protocols.

Requirements

• You must have a functional Service Client that meets the minimum required specifications. See Service Client.

  Running IPv6 on your Windows Service Client may cause conflicts. You may need to disable IPv6 on the Service Client's network adapter to resolve the conflict.

• Your Service Client must be able to access https://agent-api.app.printercloud.com/.

  • If you are also using Off-Network Print, your service client must be able to access the following:
    • ofn.app.printercloud.com
    • ofn-gw.app.printercloud.com
  Ensure you add the region code after printercloud, if applicable. Example: For Canada, add a 15 after printercloud: https://agent-api.app.printercloud15.com/, EMEA add a 5, APAC add a 10, Singapore add a 20.
• Have a certificate signed by a Certificate of Authority (CA) trusted by the source application submitting the job via IPP / IPPS.
• Source application must be able to reach the Service Client over its assigned IPP port; the default is 631.

Enable IPP(S) Service

1. In the Admin Console, select the Service Client where you want to configure IPP / IPPS.
2. Select the Output Automation tab.

3. Enter the DNS Name of the Service Client you are using for Output Automation.

   

   This DNS name must match the device certificate name if using IPPS. The Service Client must map this DNS name to its local IP address. If this field is empty, the service will fail to start, and a "Failed to get host address" error is added to the log.

4. Scroll down to the API & IPP Print Service section and select Enable IPP(S) Service.

   1. The default port is 632, but you can change this, if necessary.

      

5. Select Save.

Certificate

You only need to employ a certificate trusted by the source application if you use IPPS. Follow the steps below:

1. Select Enable TLS on IPP(S) Service.

   

2. Enter the information for your certificate using one of the following options:

   1. Path to Certificate — enter the file path to where your .pem and .key files are stored on the Service Client.

      

   2. Enter Certificate — paste the contents of the certificate and key files into the corresponding text boxes.

      

The Status section displays a green circle and states the service is Online when everything is configured correctly.

Optional Next Step

• Configure High Availability

Troubleshooting Help