Remote Desktop Services

Environments with a "one-to-many" connection to a server or image utilize the Remote Desktop Services (RDS) key to split Virtual Appliance Client communication into separate user sessions. Without this key, users would see all printers installed in sessions rather than just those deployed or self-installed. Implementing this key also splits Client logs into individual user sessions labeled with session identifiers for simpler troubleshooting.

Apply the RDS Key

1. Install the Virtual Appliance Client on the server or image.

2. Browse to:

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   On a 64-bit RDS Server:

   HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\PPP\PrinterInstaller

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   On a 32-bit RDS Server:

   HKEY_LOCAL_MACHINE\SOFTWARE\PPP\PrinterInstaller

3. Create a new String Value named TerminalServices with a value of 1.
4. Reboot the server / image or shut down and restart the Virtual Appliance Client.

Restart the Client

Use the Task Manager to restart the Client. When you use the End Process Tree option, you are ending the following services:

• PrinterInstallerClientLauncher.exe
• PrinterInstallerClientInterface.exe

• PrinterInstallerClient.exe

  In multi-user environments there will be a PrinterInstallerClient.exe service running for each user connected to the server / image. If the other services don't close after using End Process Tree, they will need to be closed individually.

Follow these steps to restart the Client:

1. Open Task Manager.
2. Select the Details tab.

3. Right-click on PrinterInstallerClientLauncher.exe and select End Process Tree.

4. After ending the services, select the Services tab.
5. Right-click on the PrinterInstallerLauncher service and select Start.

RDS Mode Logs