Antivirus Exclusions

Exclude the following folders and subfolders from antivirus scans to prevent the antivirus from blocking necessary components of the client from running:

Windows Exclusions

• C:\Program Files (x86)\Printer Properties Pro
• C:\Windows\Temp\Data
• C:\Windows\Temp\PPP
• C:\Windows\Temp\PL_*
• C:\Windows\PPP_Temp
• %tmp%\Data
• %tmp%\PPP
• %tmp%\pi_temp

If your antivirus does not allow wild card exclusions, you may need to exclude the entire C:\Windows\Temp\ folder and all subfolders. Additionally, %tmp% refers to the logged in user's temp directory, identified by the %tmp% environment variable.

Mac Exclusions

• /opt/PrinterInstallerClient/
• /etc/pl_dir <-- File
• /Library/
• /Library/Printers/
• /Library/Internet Plug-Ins/
• /Library/Google/Chrome/NativeMessagingHosts/
• /Library/Application Support/Google/Chrome/External Extensions/
• /Library/Application Support/Mozilla/NativeMessagint/Hosts/
• /usr/libexec/cups/backend/
• /opt/pl_preinstall (For Install)
• /tmp/pl_upgrade and /tmp/pl_run_updater (For Client Upgrades)
• /tmp/pl_uninstall (For Uninstall)

If using an IdP like Okta or Google, we add files to:

• /Library/Application Support/PrinterLogicIdpAuthentication/
• /Library/Application Support/PrinterLogicServiceIdentitySync/