Messenger Hub Overview

At PrinterLogic, we strive to improve our customer’s experience, including the ways in which we communicate with you. We’ve implemented a new messenger hub to provide in-app messaging regarding recent updates, new feature announcements, and quick access to our resource guides.

What is the Messenger Hub?

The Messenger Hub is an in-app communication platform that lets us provide the following:

  • Real-time notifications for feature updates.
  • Quick access to our application guides.
  • Product Tours for onboarding and new features.

The Messenger Hub is currently available for US-based customers only, but we are working to include it in other regions later this year. The Messenger Hub is not a chatbot with live representatives; bots handle interactions through predefined prompts.

To open the hub, click the icon in the bottom right corner. Messenger icon which is an orange circle with the text message shape icon with a smile in the lower section.

PrinterLogic Admin Console with an arrow pointing to the Intercom icon in the lower right.

Messenger Hub Tabs

Here we'll cover the four different tabs the messenger may display and the type of content associated with each. The Home and Messages tabs show for each user by default.

The Home tab displays:

  • A link to this overview document.
  • Links to additional resources.

  • Most recent bot or checklist message.

    Messenger Home tab showing the Overview link and additional resources links within the tab.

The Messages tab displays:

  • New announcements and posts.
  • A copy of past announcements.

  • A copy of custom bot conversations.

    Messenger Messages tab showing the most recent messages sent to the user.

The News and Tasks tabs will only show when content is available. News items are visible for an appropriate time before being removed, and create a copy of the item in the Messages tab for later review. The Tasks tab will only show if you've received a checklist. Checklists can be completed at your leisure or dismissed.

The News tab displays:

  • Special announcements related to the PrinterLogic product.

    Messenger's News tab showing a single news item that can be opened and read.

The Tasks tab displays:

  • Onboarding and new feature checklists.

    Messenger Tasks tab showing a checklist that's been assigned to the user, and the Start Tour button is visible on the first expanded item.

Messages

When we have a product announcement or release a new feature, you'll receive a message after signing into the Admin Console. These announcements, and interactions with guided assistance, are stored in the Messages tab and can be reviewed at any time.

If there is a new message or news item that you haven't seen, the icon will have an additional bubble next to it that includes the number of unread messages.

Messenger Icon with an additional red bubble in the upper right with the number one inside of it to show there is one new message.

When the hub is opened, the bubble displays on the tab with the new message.

Bottom portion of the messenger showing the Home, Messages, and News tabs, and the Messages tab has an additional red bubble in the upper right to show there is one new message.

Messenger Post message displaying over the screen of the Admin Console with a message and links to follow.